Not receiving yahoo mail on hotmail account tho on Safe Senders

[Larry1365]

I am using Outlook 2007. Have placed yahoo.com in my Safe Senders list, since
I am not getting mail from folks with yahoo.com e-mail addresses. Still not
getting from them, even tho they are in my Outlook Contacts list and Hotmail
is set to accept mail from everyone in Contacts. Suggestions?

 

[Brian Tillman]

I am using Outlook 2007. Have placed yahoo.com in my Safe Senders
list, since I am not getting mail from folks with yahoo.com e-mail
addresses. Still not getting from them, even tho they are in my
Outlook Contacts list and Hotmail is set to accept mail from everyone
in Contacts. Suggestions?

Do your senders get any kind of error report?

 

[Larry1365]

Do your senders get any kind of error report?

Brian -- The people I send to get the emails find. When they reply they get
no sort of error report, so are not aware that their messages didn't go thru.
I have added these names indivudually into my Safe Senders list and I have
also added @yahoo.com into it. Don't know what else to try. (Also, their
replies do not show up in my Junk Mail account.)

 

[Brian Tillman]

Brian -- The people I send to get the emails find. When they reply
they get no sort of error report, so are not aware that their
messages didn't go thru. I have added these names indivudually into
my Safe Senders list and I have also added @yahoo.com into it. Don't
know what else to try. (Also, their replies do not show up in my Junk
Mail account.)

Do the messages appear in your mailbox before Outlook tries to download
them; i.e., can you use a web interface to examine the mailbox on the server
to see if they are there but Outlook isn't downloading them? If they're not
on the server, clearly it either that the sender address you're using is
invalid (and they'd get a bounce) or the problem is on their end or on a
mail router between you and them. In the first case, fix the mail address.
In the other cases, it's not Outlook's problem. Did you check to see if
your mail server has a filter that is discarding or refiling the messages
before Outlook gets a chance to see them?

 

[Larry1365]

Do the messages appear in your mailbox before Outlook tries to download
them; i.e., can you use a web interface to examine the mailbox on the server
to see if they are there but Outlook isn't downloading them? If they're not
on the server, clearly it either that the sender address you're using is
invalid (and they'd get a bounce) or the problem is on their end or on a
mail router between you and them. In the first case, fix the mail address.
In the other cases, it's not Outlook's problem. Did you check to see if
your mail server has a filter that is discarding or refiling the messages
before Outlook gets a chance to see them?

Brian -- If I go to my MSN mainpage and then select Hotmail or go to
Homtail.com dirtectly, I still do not see any emails from people with
yahoo.com addresses. Is this what you mean by using a web interface?

I know that the sender addresses are good...I have sent to seven people with
yahoo.com email addresses. All have gotten my messages with no problems. All
have replied or created new emails to my Hotmail account. None of their
emails have gotten through. None have gotten rejection notices from Hotmail.

Some of these people live in different states. So I guess that leaves a mail
router close to home. My highspeed internet connection is thru Comcast. Could
it be a problem with their server?

I find it difficult that MSFT owns Hotmail (correct?) but offers no direct
support.

I appreciate your suggestions, but I don't yet see a solution.

 

[Brian Tillman]

Brian -- If I go to my MSN mainpage and then select Hotmail or go to
Homtail.com dirtectly, I still do not see any emails from people with
yahoo.com addresses. Is this what you mean by using a web interface?
Yes.

I know that the sender addresses are good...I have sent to seven
people with yahoo.com email addresses. All have gotten my messages
with no problems. All have replied or created new emails to my
Hotmail account. None of their emails have gotten through. None have
gotten rejection notices from Hotmail.

Did you examine your Junk folder on Hotmail? Clearly if the messages are
not arriving in the Hotmail Inbox, the problem lies in the routing to you
and you can't affect that.

Some of these people live in different states. So I guess that leaves
a mail router close to home. My highspeed internet connection is thru
Comcast. Could it be a problem with their server?

Unless they're sending to a @comcast.net address, it's not Comcast causing
the problem.

I find it difficult that MSFT owns Hotmail (correct?) but offers no
direct support.

If you pay for an MSN account, then MSN will support it.

 

[Larry1365]

Did you examine your Junk folder on Hotmail? Clearly if the messages are
not arriving in the Hotmail Inbox, the problem lies in the routing to you
and you can't affect that.


Unless they're sending to a @comcast.net address, it's not Comcast causing
the problem.


If you pay for an MSN account, then MSN will support it.

 

[Brian Tillman]

I pay extra for extra storage -- Hotmail Plus -- does that count? If
so, how do I find someplace to contact MSFT? Thanks.

There should be a member center on MSN that should have info on contacting
MSN support.