not receiving PDF files

[playtime]

i am not receivig PDF files that i know are being sent. the e-mail comes in
but there is no attachment. any help would be great.
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[Richard in AZ]

i am not receivig PDF files that i know are being sent. the e-mail comes in
but there is no attachment. any help would be great.
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Send your self 3 attachments. One a photo, one any other document and one a pdf file.
See if you get all three.
Then report back.

 

[Gary VanderMolen]

With that message selected, press Ctrl+F3. This will show the raw source code
of that message. Just before there is a big block of random characters, do you
see the filename winmail.dat mentioned? If so, that message was sent by
a sender using Outlook, which has a proprietary attachment encoding format
not understood by other mail clients. Ask the sender to resend using plain text
format. For more on this issue see
http://email.about.com/od/outlooktips/qt/et121705.htm

 

[playtime]

i tried to send all 3 and none of them came in
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[playtime]

yes it is sent using Outlook. does this meen that i canot receive files if
they are sent from outlook
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[Gary VanderMolen]

Yes. Tell the sender to look at that link I gave you:
http://email.about.com/od/outlooktips/qt/et121705.htm

It explains what he needs to do in order to send attachments that can be
opened by any recipient.

 

[playtime]

i changed the settings and the e-mail will still come in without the attachment
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[Gary VanderMolen]

You are the Outlook sender as well as the recipient with the problem?

Did you confirm whether or not the source code of the received message
mentions a 'winmail.dat' file?

 

[playtime]

Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="winmail.dat"

yes i have 2 pc's 1 xp and 1 vista.
i need to send a pdf file to the vista pc
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[playtime]

thanks for your help.
i downloaded windows live mail and the files are now being recieved
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[Frank Saunders MS-MVP IE,OE/WM]

Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="winmail.dat"

yes i have 2 pc's 1 xp and 1 vista.
i need to send a pdf file to the vista pc
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If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not understand
Outlook's RTF format. Ask the Outlook user to please use Plain Text,
especially when sending attachments.

 

[Gary VanderMolen]

Windows Live Mail is not any more capable of understanding a
winmail.dat attachment from an Outlook client.
You need to configure Outlook to send in plain text format.