Not Again! Torvel.B virus Please help

[Guest]

This is the second time I was attacked by the W32.Torvel.B@mm virus. Last time it disabled every executable on my comp. except Internet. This time it appears to be just disabling my NAV 2004 auto-protect feature and e-mail scanning. After discussing the problem with Symantec, they said that there is nothing they can do to remove it, even though they have a removal procedure. The virus is residing in my Windows folder under .{21EC2020-3AEA-1069-A2DD-08002B30309D} with the file name Unknown00000000.data Symantec recommended that I ask Microsoft about this, because NAV will not quarantine or delete the virus, and it won't let me access it for manual quarantine (in use by another process). Please help!

 

[Jupiter Jones [MVP]]

Reboot and follow this link to remove:
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

Otherwise reboot to "Safe Mode with Networking"
Reboot tapping F8 each second.
Select "Safe Mode with Networking" at the menu.
Scan for viruses online, #1 on this link:
http://www3.telus.net/dandemar/slowcom.htm

Then when this is resolved, follow this to help prevent this in the
future:
http://www3.telus.net/dandemar/security.htm

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/

This is the second time I was attacked by the W32.Torvel.B@mm virus.

Last time it disabled every executable on my comp. except Internet.
This time it appears to be just disabling my NAV 2004 auto-protect
feature and e-mail scanning. After discussing the problem with
Symantec, they said that there is nothing they can do to remove it,
even though they have a removal procedure. The virus is residing in my
Windows folder under .{21EC2020-3AEA-1069-A2DD-08002B30309D} with the
file name Unknown00000000.data Symantec recommended that I ask
Microsoft about this, because NAV will not quarantine or delete the
virus, and it won't let me access it for manual quarantine (in use by
another process). Please help!