Not able to send fax.

[Guest]

Please Help!!!
I've just purchased a dell 4600. XP is the operating system. When I try to send a fax using the fax console that came with the computer, I get an error message saying "an error occured while sending fax". I can hear the modem dialing and had the modem checked and it is working properly...so I know its not the modem. Can someone help? Thanks in advance.

 

[Russ Valentine [MVP-Outlook]]

How do you know it isn't the modem? It sounds like it is to me.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]

Please Help!!!
I've just purchased a dell 4600. XP is the operating system. When I try to

send a fax using the fax console that came with the computer, I get an error
message saying "an error occured while sending fax". I can hear the modem
dialing and had the modem checked and it is working properly...so I know its
not the modem. Can someone help? Thanks in advance.