Not able to Fax, need help, please, desperate

[Bigdogmom]

Hello. I am using Windows XP Media Edition, and after cleaning my machine of
numerous issues, and reinstalling drivers galore, I cannot fax, only the
cover sheet goes through, the fax monitor will not open, I cannot view the
status of my connections, and scans show some type of ethernet card failure,
yet I am connected to the internet by Verizon Fios. I am begging for help,
my husband is job hunting and needs to fax, and I need to fax for graduate
school. Thank you, kind regards, Cindy

 

[DL]

If you 'cleaned' your PC, then depending how & with what, you may have
inadvertantly deleted an inportant file.
You may need to run a repair installation of windows, assuming your ethernet
is onboard, the drivers are sourced from either your PC makers site, if a
large OEM eg Dell/HP or a Laptop, otherwise the motherboard site
You could try the ' system file checker' see win help

 

[Bigdogmom]

If you 'cleaned' your PC, then depending how & with what, you may have
inadvertantly deleted an inportant file.
You may need to run a repair installation of windows, assuming your ethernet
is onboard, the drivers are sourced from either your PC makers site, if a
large OEM eg Dell/HP or a Laptop, otherwise the motherboard site
You could try the ' system file checker' see win help



I will try the system file checker, thanks. I just spent 3 hours on the phone with HP to see if they could find anything wrong, and they did not. So file checker it is.

 

[Gerry]

What fax software are you using?

As another has mentioned you need a 56k modem connection to the
telephone line.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bigdogmom]

Hi Gerry,
I have an Agere fax modem that came installed with the HP Pavilion a1430n pc
that I use. I have Verizon Fios internet, so there is no mix up there, and
the Fax program that I have been using until it went south is the basic
Windows Fax that came installed on the pc. I just did a system file check,
and all protected files are ok. I also spent 3 hours on with HP phone
support, and they could not find anything wrong. My modem in the computer is
connected to our phone line, also a Verizon land line. The only thing I can
think of is to call them and see if their line is causing a problem. I am
open to any and all suggestions, since I am recovering from foot surgery and
unable to drive right now to fax from another location. Thanks to all. Cindy

 

[Gerry]

Cindy

Can you borrow another working external fax modem. If that works it
could your existing modem has failed. 56k modems are not too expensive
to replace.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bigdogmom]

Not a bad idea. He could also try accessing the Internet with the dialup
modem.


--
Don
Vancouver, USA



First, how do I reply without the original message always being there? Just kidding, I will figure that out. I could try another modem, but I have discovered some other inconsistencies, and maybe "DL" above had a good point and I removed some necessary stuff. Since most every thing is backed up, I'm going to scan it all with zone alarm, ad-aware, etc, and reformat. I really appreciate everyone's help and time. Kind regards, Cindy