Nortons AV 06 KILLED MS programs

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Guest

Had 05 worked fine, bought 06, followed directions, now MSWord,Excel and
other programs don't work. Can open 1 doc, cannot save, cannot open multipe
docs. Some programs do not respond. Went through multiple chat trouble
shooting session with Symantec but no fix.. it's worse than before.. Removed
NV06 per instructions tried some clean boot, monkeyed with stuff in registry
during a clean boot per instructions.. nothing. Actually spoke to "Bob" at
Nortons.. points me to my computer vendor to fix the problem...

Any clue what's going on and how to fix it?
 
Everytime you open an Office Product file like that, it does a virus scan. I
believe there is a checkbox in Norton you should uncheck so Office programs
don't crash when you open them (same was true on Norton AV '05). I don't
remember right at the moment what that checkbox was. Symantic kb articles might
know.

Somebody told me Norton AV '06 has so much anti-spyware and other stuff on it
that it slowed his machine down to a crawl, so he took it off his machine. Every
year, the bloatware gets bigger and bigger to fill up the capacity of newer
faster machines unnecessarily. If you asked me two years ago whether the fastest
machines were necessary for ordinary tasks, I would have said no; now it looks
like Windows (Vista) and Norton are the biggest offenders to the performance of
the newest machines.
 
I un-checked the MS Plug in on NVA06.. no effect.. I will try system restore
as mentioned in another post. Good thought. Will follow the other link
suggested.
Tks,
DJ
 
DJ said:
Had 05 worked fine, bought 06, followed directions, now MSWord,Excel and
other programs don't work. Can open 1 doc, cannot save, cannot open multipe
docs. Some programs do not respond. Went through multiple chat trouble
shooting session with Symantec but no fix.. it's worse than before.. Removed
NV06 per instructions tried some clean boot, monkeyed with stuff in registry
during a clean boot per instructions.. nothing. Actually spoke to "Bob" at
Nortons.. points me to my computer vendor to fix the problem...

Any clue what's going on and how to fix it?
Click to expand...
best thing to do is un load it and get BitDefender 9 runs good and not
nearly the problem that NAV is

Rick
 
Had 05 worked fine, bought 06, followed directions, now MSWord,Excel and
other programs don't work. Can open 1 doc, cannot save, cannot open multipe
docs. Some programs do not respond. Went through multiple chat trouble
shooting session with Symantec but no fix.. it's worse than before.. Removed
NV06 per instructions tried some clean boot, monkeyed with stuff in registry
during a clean boot per instructions.. nothing. Actually spoke to "Bob" at
Nortons.. points me to my computer vendor to fix the problem...

Any clue what's going on and how to fix it?
Click to expand...

A couple of months ago, both McAfee and Symantec were bot h "caught" with
extremely bad automatic bad updates that were flagging "valid" programs as
viruses. They both rushed out emergency fixes for these problems.
 
A couple of months ago, both McAfee and Symantec were bot h "caught" with
extremely bad automatic bad updates that were flagging "valid" programs as
viruses. They both rushed out emergency fixes for these problems.
Click to expand...

I saw this with McCrappy, but not anything from Symantec - can you show
a link for this happing with Symantec?
 
Leythos said:
I saw this with McCrappy, but not anything from Symantec - can you
show
a link for this happing with Symantec?
Click to expand...

Interestingly enough, while I can't give an exact date, that is
about the same time frame that my antivirus (F-prot) also
came out with a sig file that deleted a number of office stuff
for me. Seems to me the signature file was only there for a very
short time (hours?) before they had a new one out. Of course
with my usual luck, I managed to hit that narrow window and
got a number of files deleted. I was able to restore them from
another machine, but it was a case of invalid virus detection.

mikey
 
Interestingly enough, while I can't give an exact date, that is
about the same time frame that my antivirus (F-prot) also
came out with a sig file that deleted a number of office stuff
for me. Seems to me the signature file was only there for a very
short time (hours?) before they had a new one out. Of course
with my usual luck, I managed to hit that narrow window and
got a number of files deleted. I was able to restore them from
another machine, but it was a case of invalid virus detection.
Click to expand...

Our Symantec updates hit ever 60 minutes, we push all updates out from
our common servers to each workstation as presented, and we've never
seen that happen on Symantec protected machines.

For the clients that have Norton 2004-2006, we've not see it happen
either.

It would be good to see something confirming it.
 
Mike said:
Interestingly enough, while I can't give an exact date, that is
about the same time frame that my antivirus (F-prot) also
came out with a sig file that deleted a number of office stuff
for me. Seems to me the signature file was only there for a very
short time (hours?) before they had a new one out. Of course
with my usual luck, I managed to hit that narrow window and
got a number of files deleted. I was able to restore them from
another machine, but it was a case of invalid virus detection.
Click to expand...


McAfee had a problem as shown here:

http://www.computerweekly.com/Artic...itchleavesfirmsstrugglingtorestoresystems.htm

However, I have not seen anything about Symantec having this problem.
Mike, could you point us to any online Official article about F-Prot
having this same problem just to see whether these anti-virus companies
are copying each other's work and taking us for a ride!!
 
ANONYMOUS said:
McAfee had a problem as shown here:

http://www.computerweekly.com/Artic...itchleavesfirmsstrugglingtorestoresystems.htm

However, I have not seen anything about Symantec having this problem.
Mike, could you point us to any online Official article about F-Prot
having this same problem just to see whether these anti-virus
companies
are copying each other's work and taking us for a ride!!
Click to expand...

Sorry, I don't have any reference, just my experience (which I was able
to verify when it happened on another machine). Restored the files
(there were 8 or 10 files found/deleted) and by that time, they had a
new version of the signature files on their website which did not have
that issue. Hmmm - how time flies when you are having fun. Went back
and found my response from F-Prot tech support on that issue from
back in October, 2005 (it seemed more recent than that). Below
was their response:

[begin quote]
The file you sent us was false positive detection which has been fixed
in
our latest virus signature files.

Our developers are currently working on a new version which should be
able
to shut down even though an infection is found. Unfortunately I cannot
say
for sure when that version will be released.

Unfortunately, virus signature files released at 22:58 on 9 Oct 2005
included a false positive detection identified as: "Infection:
W32/Antinny.Q
(exact)" causing problems for some of our users. New virus signature
files
that fix this problem were released at 00:32 on 10 Oct 2005.

We sincerely apologize for any inconvenience this may have caused.

[end quote]
 
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