nortons auto protect

[Guest]

I had a download trogan. After I removed it from my computer my nortons auto
protect wont go on. It's also telling me I need to renew when I have 129 days
left on it. Can anyone help please.

 

[Detlev Dreyer]

I had a download trogan. After I removed it from my computer

No, you didn't.

my nortons auto protect wont go on. It's also telling me I need
to renew when I have 129 days left on it. Can anyone help please.

"Cleaning a Compromised System"
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

 

[PA Bear]

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Rock]

I had a download trogan. After I removed it from my computer my nortons
auto
protect wont go on. It's also telling me I need to renew when I have 129
days
left on it. Can anyone help please.

Contact Symantec tech support.

 

[Paul Alda]

Hello jtkelley420,

Trash norton and get AVG free.

 

[Allan]

I had a download trogan. After I removed it from my computer my nortons
auto
protect wont go on. It's also telling me I need to renew when I have 129
days
left on it. Can anyone help please.

Try running a full virus scan of Norton AV in safe mode. Consider running
Trendmicro "sysclean.com" standalone antivirus program in both regular and
safe modes if necessary from here :
http://www.trendmicro.com/download/pattern.asp. Download the virus cleanup
template and latest pattern file archive. Maybe your trojan cleaning/removal
was not thorough enough.
p.s.: I did switch to AVG Free edition after the Norton sub expired. You
could install AVG Free at least until you resolve this problem

 

[Allan]

Try running a full virus scan of Norton AV in safe mode. Consider running
Trendmicro "sysclean.com" standalone antivirus program in both regular and
safe modes if necessary from here :
http://www.trendmicro.com/download/pattern.asp. Download the virus cleanup
template and latest pattern file archive. Maybe your trojan
cleaning/removal was not thorough enough.
p.s.: I did switch to AVG Free edition after the Norton sub expired. You
could install AVG Free at least until you resolve this problem

Norton AV Auto-protect runs as a service unless it has been disabled (or set
to "manual" start). Go to the program menu under Administrative
Tools|Services and look for the NAV Auto-protect service. If the status is
not "started" or it has been disabled, change it to "automatic" and "start".
You probably should restart Windows XP after making this change.