Norton System Works - Clean up freezes

[Docspec]

I have a Dell Inspiron 531 AMD X2 5000+, 4GB RAM, 300 GB HDD, Vista
Home Premium.

I recently downloaded Norton System Works BAsic 2007.
Works fine, except fro Cleanup. Run by itself it crashes (Program not
responding), run as part of Norton One Button Checkup it doesn't stop
scanning (not even after 7hrs).

Symantec Tech Support gave me 2 solutions

A) Clean temp files, and defrag and run Cleanup again

That was nonsense. Nothing changed

B) Cleanup gets in the way of a Vista component. Do a cleanboot and
run Cleanup again.

That actually made sense. I did a clean boot but Norton would not
respond after the clean boot. So it needs a Vista component running.

Before I clean boot 200 times and add one component after another, to
find out which one Norton needs to start, I want to ask:

Does anybody have the same problem?
What component do I need to include in cleanboot, so that Norton
starts, but Cleanup isn't impaired?

Thanks

 

[Carey Frisch [MVP]]

Visit:
http://service1.symantec.com/SUPPOR...46&nsf=custserv.nsf&view=0&seg=hm&lg=en&ct=us

and download the AutoFix Tool [Run it now].

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

I have a Dell Inspiron 531 AMD X2 5000+, 4GB RAM, 300 GB HDD, Vista
Home Premium.

I recently downloaded Norton System Works BAsic 2007.
Works fine, except fro Cleanup. Run by itself it crashes (Program not
responding), run as part of Norton One Button Checkup it doesn't stop
scanning (not even after 7hrs).

Symantec Tech Support gave me 2 solutions

A) Clean temp files, and defrag and run Cleanup again

That was nonsense. Nothing changed

B) Cleanup gets in the way of a Vista component. Do a cleanboot and
run Cleanup again.

That actually made sense. I did a clean boot but Norton would not
respond after the clean boot. So it needs a Vista component running.

Before I clean boot 200 times and add one component after another, to
find out which one Norton needs to start, I want to ask:

Does anybody have the same problem?
What component do I need to include in cleanboot, so that Norton
starts, but Cleanup isn't impaired?

Thanks

 

[Andre Da Costa[ActiveWin]]

I personally wouldn't even bother using Norton in the first place, try one
of these:
Computer Associates eTrust

http://www.my-etrust.com/Microsoft/vista/default.aspx

NOD32 from ESET for Windows Vista x86 and x64
Licensed users of NOD32 may download their software. If you have not
purchased NOD32 you may purchase it, download a free 30-day trial, or
contact an ESET representative for assistance. A valid username and password
is required in order to download the software.

Windows Vista 32 & 64 Bit -
http://www.eset.com/download/balance.php?dir=/download/win/v2st/ndntenst.exe

Windows Vista 32 & 64 Bit (LAN Update Server) -
http://www.eset.com/download/balance.php?dir=/download/win/v2ad/ndntenad.exe

AVAST! 4.7.892 Home Edition for Vista x86 and x64

avast! 4 Home Edition is a full-featured antivirus package designed
exclusively for home users and non-commercial use. Both of these conditions
should be met! Our company offers the Home Edition free of charge, since, in
our opinion, it is possible to avoid global virus spreading by efficient
prevention; however, many users are not able to or do not want to pay for
antivirus software. This page will show you the most important features of
this program.

Registration required

http://www.avast.com/eng/download-avast-home.html

AVG for Windows Vista

http://www3.grisoft.com/doc/products-avg-anti-virus/lng/us/tpl/tpl01

http://free.grisoft.com/doc/avg-anti-virus-free/lng/us/tpl/v5