Norton Ghost 12.0 give HDD error.

[Frank Martin]

I get the following error message:

***

The type of errors encountered indicate that
this HDD is about to fail. It is
recommended that this drive be replaced soon.
To ignore this error and back up this drive
select "Ignore bad sectors during copy" from
the advanced options in the Drive Backup
Wizard.

--Error E7C3000F: Device\\.\SymantecSnapshot0
cannot read 1 sectors starting at LBA3810149.

--Error EBAB03F1: Data error (cyclic
redundancy check).

***

Please advise what I should do.
Frank

 

[JS]

Try HD Tune, provides drive info (S.M.A.R.T. Status) and has an option to
test your drive.
http://www.hdtune.com/

SpeedFan has an online S.M.A.R.T. analysis feature for hard drives.
http://www.almico.com/speedfan.php

You should also check your hard drive manufacture's site for Drive Testing
Software
Western Digital's Data LifeGuard Diagnostics
http://support.wdc.com/download/?cxml=n&pid=999&swid=3

Seagate's SeaTools
http://www.seagate.com/www/en-us/support/downloads/seatools

Maxtor's (Now Seagate) PowerMax
http://www.seagate.com/maxtor/

Fujitsu's Utilities
http://www.fujitsu.com/us/services/computing/storage/hdd/support/utilities.html

Samsung's Disk manager software
http://www.samsung.com/Products/HardDiskDrive/utilities/shdiag.htm

Hitachi's Drive Fitness Test software
http://www.hgst.com/hdd/support/download.htm#DFT

JS

 

[Frank Martin]

Thanks, I downloaded the 'hdtune' program and
ran it and it showed just two 'damaged
blocks'. Here is a printout...

Do you think that this is serious enough to
warrant a replacement?

Regards, Frank

*******
HD Tune: WDC WD2500JD-00FYB0 Benchmark

Transfer Rate Minimum : 15.7 MB/sec

Transfer Rate Maximum : 54.2 MB/sec

Transfer Rate Average : 45.2 MB/sec

Access Time : 14.7 ms

Burst Rate : 67.2 MB/sec

CPU Usage : 6.0%

***

HD Tune: WDC WD2500JD-00FYB0 Health

ID Current Worst ThresholdData Status

(01) Raw Read Error Rate 200 191 51 0 Ok

(03) Spin Up Time 140 107 21 3516 Ok

(04) Start/Stop Count 100 100 40 907 Ok

(05) Reallocated Sector Count 198 198 140 31
Ok

(07) Seek Error Rate 100 253 51 0 Ok

(09) Power On Hours Count 86 86 0 10310 Ok

(0A) Spin Retry Count 100 100 51 0 Ok

(0B) Calibration Retry Count 100 100 51 0 Ok

(0C) Power Cycle Count 100 100 0 897 Ok

(C2) Temperature 112 253 0 38 Ok

(C4) Reallocated Event Count 174 174 0 26 Ok

(C5) Current Pending Sector 200 200 0 2 Ok

(C6) Offline Uncorrectable 200 200 0 2 Ok

(C7) Ultra DMA CRC Error Count 200 253 0 3 Ok

(C8) Write Error Rate 200 155 51 0 Ok

Power On Time : 10310

Health Status : Ok

---

HD Tune: WDC WD2500JD-00FYB0 Error Scan

Scanned data : 238379 MB

Damaged Blocks : 0.1 %

Elapsed Time : 99:18

**********************

 

[JS]

Have you tried Western Digital's Diagnostics?
If the drive is still under warranty it would be a good idea to contact WD.

JS

 

[Frank Martin]

I could not find this on the link you gave.
Is it hidden under some other name?
Frank.

 

[Brian A.]

This page will give you info on return/replacement and a link to download WD's Data
Lifeguard diagnostics and tools.
http://support.wdc.com/

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[JS]

Try this file download page:
http://support.wdc.com/download/index.asp?cxml=n&pid=2&swid=3

Note: there are instructions at the bottom of the web page.

JS

 

[paulmd]

Thanks, I downloaded the 'hdtune' program and
ran it and it showed just two 'damaged
blocks'. Here is a printout...

Yes. According to a recent Google study on HDD failures, a drive with
ONE bad sector is 39 times more likely to fail within 6 Months as
without any. The odds are worse with multiples. I Advise backing up
ASAP (no need to PANIC, but don't dawdle either.)

(Do check on that warranty)