Norton AntiVirus 2007's Internet Worm Protection Killing PPTP VPN

[Guest]

Hello:

I have installed and registered Norton AntiVirus 2007 & updated to program
version 14.4.0.12. I have NAV 2007 installed on a fully-patched Windows XP
Professional machine, of which I have installed and configured a PPTP VPN
Server (XP's built-in VPN Server software). I have created an Internet Worm
Protection General Rule which allows for the VPN connection to connect
(allowed incoming connections from TCP Port 1723), via a client computer;
however, the VPN connection only lasts for a few seconds to a few minutes,
when NAV 2007 disconnects the VPN connection. If I completely turn off the
Internet Worm Protection software, the VPN connection is established and
remains connected. However, with the Internet Worm Protection software
enabled, the VPN connection will not stay connected. I am aware that
Symantec is aware of this specific issue, namely, that the Internet Worm
Protection piece does not allow PPTP connections, by default. However, it is
supposed to be possible, by creating a "General Rule," allowing the specific
ports to pass through the Internet Worm Protection piece. However, the
Internet Worm Protection software piece does not allow for a proper
configuration of a PPTP VPN pass-through rule, at least, not one that I am
able to configure. I know that Symantec is aware of this issue, at least
since December of 2006. My question is how can I configure NAV 2007 to not
only allow the PPTP VPN connections to connect, but, to allow these same
connections to remain connected, until the connected client computers request
a disconnect? In other words, what needs to be configured or how should NAV
2007 be configured to allow for a proper PPTP VPN pass-through to take place?

Thank you.

Sincerely,

Dylan James

 

[Shenan Stanley]

I have installed and registered Norton AntiVirus 2007 & updated to
program version 14.4.0.12. I have NAV 2007 installed on a
fully-patched Windows XP Professional machine, of which I have
installed and configured a PPTP VPN Server (XP's built-in VPN
Server software). I have created an Internet Worm Protection
General Rule which allows for the VPN connection to connect
(allowed incoming connections from TCP Port 1723), via a client
computer; however, the VPN connection only lasts for a few seconds
to a few minutes, when NAV 2007 disconnects the VPN connection. If
I completely turn off the Internet Worm Protection software, the
VPN connection is established and remains connected. However, with
the Internet Worm Protection software enabled, the VPN connection
will not stay connected. I am aware that Symantec is aware of this
specific issue, namely, that the Internet Worm Protection piece
does not allow PPTP connections, by default. However, it is
supposed to be possible, by creating a "General Rule," allowing the
specific ports to pass through the Internet Worm Protection piece.
However, the Internet Worm Protection software piece does not allow
for a proper configuration of a PPTP VPN pass-through rule, at
least, not one that I am able to configure. I know that Symantec
is aware of this issue, at least since December of 2006. My
question is how can I configure NAV 2007 to not only allow the PPTP
VPN connections to connect, but, to allow these same connections to
remain connected, until the connected client computers request a
disconnect? In other words, what needs to be configured or how
should NAV 2007 be configured to allow for a proper PPTP VPN
pass-through to take place?

Norton product - you should ask the experts at Symantec.

 

[Guest]

Hello, Shenan:

Thanks for your response. Yes, I understand that this is a Symantec
product; however, I was simply posting this issue "in the groups," to see if
anyone else had experienced this same issue and thus, might receive a
response from a "community member." I also have an incident open with
Symantec, but, I did not see any harm in asking my fellow humans. In the
end, if a resolution comes from anyone, either Symantec or from here, we all
will be better for knowing the information.

Thanks, again.

Sincerely,

-Dylan James