Jack Gillis said:
The licenses for NAV on three machines are about to expire. I need to
renew them soon. This morning, I got a circular from Staples offering,
with rebates included, a free copy of McAfee. I have been thinking for a
few months of switching to it anyway for no real clear reasons and this
might be the time.
Has anyone had experience with both? If so what are you thoughts about
the two. I've no complaints about NAV itself but find Symantec to be very
awkward to communicate with and very slow in responding.
I will really appreciate any thoughts anyone who has had experience with
both can give me.
Thank you very much.
I run different AV products on each of my computers so that I can be
familiar with a wider variety of products that my customers might use.
The problem I had with McAfee is the annoying update feature. And overall, I
don't like the interface. If something is set to update itself daily, I
don't want it to pop up and tell me about it, and then go to the website and
insist that I log in to get my updates. I just want it to update and not
bother me unless there's a problem. I'm not sure what triggers the need to
log in, but it has happened on my computer, and I've seen it on customer
computers and it's just annoying. More annoying if the customer doesn't
remember the username and password. If you're familiar with your particular
version of McAfee, it's probably less of a problem, but when I'm faced with
different versions on different computers, I find that the interface is less
than helpful. I want to know at a glance when the definitions were last
updated, when the last scan was run, when the product expired (or when it
will expire) and what the results of the last few scans were. I also want
updating and manual scans to be simple to find and use. McAfee, depending on
the version, always fails on several of those criteria.
Norton can be a resource hog, but I've seen that most often when someone
installs the whole suite or there are other problems with the computer or
configuration; the antivirus itself isn't that bad if you're running on a
computer with enough resources. And it can be a pain to
remove/reinstall/repair if something goes bad. It seems there was a rash of
problems with Norton products a while back, but I haven't had any come in
recently, so maybe they've fixed things. Also, there are links directly from
the error message to Symantec's knowledge base, and that system is actually
useful if you take the time to read it and follow the instructions. The
interface is also pretty self-explanatory. You can see right away all those
things I listed above.
There are, of course, other options, and with each one you'll find people
who love or hate each product. Like hanging around a garage and asking
Ford/Chevy? Gas/diesel? Honestly, there are things I like and dislike about
each of the products I've tested, so it really comes down to personal
preference.