Norton 360 not recognized as Malware Protection

[Sadie]

Upon accessing Windows Security Center, I see both Virus Protection and
Spyware are both turned Off. Upon accessing Security Provider - Symantec, I
see only Norton Internet Security listed. What do we need to do for the
Windows Security Center to acknowledge Norton 360 installed and working well?
Appreciate! Sadie

 

[Charlie42]

Upon accessing Windows Security Center, I see both Virus Protection and
and Spyware are both turned Off. Upon accessing Security Provider -
Symantec, I see only Norton Internet Security listed. What do we need to
do for the Windows Security Center to acknowledge Norton 360 installed
and working well?

Under the assumption Norton 360 itself reports to be up and running:
There is a general fix that can solve the problem with Vista reporting
malware protection is missing, although it is present. All commands are
typed in at the command prompt, you need to run as administrator:

Method 1:

winmgmt /verifyrepository

If WMI repository is reported to be inconcistent, run the following command:

winmgmt /salvagerepository

Method 2:

net stop winmgmt /y
cd %windir%\system32\wbem
ren repository repository.old

Then reboot the computer.

Charlie42

 

[Dwarf]

Hi Sadie,

This is one of the reasons why Norton products are not recommended for use
with Vista by several people who frequent these newsgroups. If you check the
newsgroups, you will find numerous posts concerning Norton and McAfee
products. I myself used to use Norton Internet Security 2007 with the Vista
compatibility update and, despite installing Visat and NIS2007 the same way a
number of times, some of the times it used to integrate with Vista's Security
Center and sometimes it did not, for no apparent reason. There was no
difference in how I installed it, and I did not connect to any network until
after I had installed it. Needless to sya, I no longer use Norton and now use
Kaspersky.
Dwarf

 

[Kayman]

Upon accessing Windows Security Center, I see both Virus Protection and
Spyware are both turned Off. Upon accessing Security Provider - Symantec, I
see only Norton Internet Security listed. What do we need to do for the
Windows Security Center to acknowledge Norton 360 installed and working well?
Appreciate! Sadie

The retail version of Norton can play havoc with your pc. Uninstall it
using Norton's own uninstall tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
and get a refund
As suggested on the site, you may wish to print out the directions before
proceeding.
Or
http://www.majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

If the Norton removal tool doesn't work satisfactory use this:
Revo Uninstaller Freeware - Remove unwanted programs and traces easily
http://www.revouninstaller.com/
and/or
RegSeeker
http://www.hoverdesk.net/freeware.htm
RegSeeker will remove all associated detritus (registry keys,files and
folders) from any application. I found this application user friendly and
very effective but suggest *not* to use the 'Clean the Registry' option.
Click onto 'Find in registry' and in the 'Search for' box type *Norton*;
The pertinent registry keys can then be safely deleted (just in case,
ensure that the 'Backup before deletion' is checked). Repeat the task by
typing in the Search for' box *Symantec*. You can then go on search and
remove associated files as well.
Then use NTREGOPT to compact the registry; Follow instructions.
http://www.larshederer.homepage.t-online.de/erunt

Avira AntiVir® PersonalEdition Classic - Free
http://www.free-av.com/antivirus/allinonen.html

Free antivirus - avast! 4 Home Edition
http://www.avast.com/eng/avast_4_home.html
(Choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.)

AVG Anti-Virus Free Edition
http://free.grisoft.com/
(Choose custom install and untick the email scanner plugin.)

Kaspersky® Anti-Virus 7.0 - Not Free
http://www.kaspersky.com/homeuser

ESET NOD32 Antivirus - Not Free
http://www.eset.com/
Have you seen these "extra settings for NOD32"?
http://www.wilderssecurity.com/showthread.php?t=37509

 

[SG]

Hi Kayman,

Have you used NTREGOPT with Vista?
Doesn't seem to be supported and I really do think these programs are
useless and can be dangerous.
http://www.larshederer.homepage.t-online.de/erunt/ntregopt.txt

I would be very cautious when someone states:
Quote:
Question: Should I disable Windows XP's System Restore function when using
ERUNT?
Answer: Yes! Though System Restore backs up more than just the registry, the
registry is essentially all you need to revert your system to a previous
state.
End Quote
http://www.larshederer.homepage.t-online.de/erunt/faq.htm

--
All the best,
SG

ALEX NICHOL
(1935-2005)
http://www.aumha.org/alex.htm
You will never be forgotten my friend

 

[Kayman]

Hi Kayman,

Have you used NTREGOPT with Vista?
Doesn't seem to be supported and I really do think these programs are
useless and can be dangerous.

Based on what...your thinking? You've got to be kidding!

ERUNT and NTREGOPT
Frequently Asked Questions (FAQ)
Question: Do ERUNT and NTREGOPT run on Windows Vista?
Answer: Yes. To make sure the programs are executed with proper
administrative privileges, you should however turn off User Account Control
in Vista¢s system settings.

I would be very cautious when someone states:
Quote:
Question: Should I disable Windows XP's System Restore function when using
ERUNT?
Answer: Yes! Though System Restore backs up more than just the registry, the
registry is essentially all you need to revert your system to a previous
state.
End Quote

Re-read my post; I never suggested to use ERUNT (but *I* use both utilities
without any problems)

 

[SG]

I never suggested to use ERUNT<<<

Nope you didn't and I missed that, my apologies.

Well lets see here Kayman, maybe I should have said something besides
"THINK" and suggested after my 18 some years with computer experience, would
that suite you better?

So, because you didn't have problems that makes these two programs SAFE?,
you got to be kidding :>). I wasn't after you Kayman for what you posted,
not sure why, but it seems to me you took this personally and that's not the
case at all. When I see these snake oil programs and that's all they are, I
simply point out they are dangerous. It's been debated for years and
probably always will be about compacting the registry and in my professional
opinion it doesn't amount to a grain of salt. Do some of these programs
really work? I'm sure some do and I know in Win98 Scanreg /Fix and Opt did
indeed reduce the size of the Registry. The question was, is it noticeable
enough for the user to tell and in many test done by me and many others
years was no. BTW, in Win98 and WinMe if the Registry contain more than 500
KB of empty data blocks, Windows Registry Checker automatically optimized
it.

When I see things like:
"You may want to disable the tracker to avoid this message in the future
(see the Windows help for information on how to do this)" this is referring
to the NTREGOPT sometimes fails with error 1450.

Right, now lets turn off Tracker so we can run his program without the error
not really knowing what other problems this my cause the user and if it did
no one would know what or where this new error may be coming from.


" To make sure the programs are executed with proper administrative
privileges, you should however turn off User Account Control in Vista's
system settings "

Nothing at all about turning off UAC and the dangers this can cause, for
example, the problem lies when turning off UAC after Vista has been used for
a while with UAC turned on. Vista intercepts any file operations that
attempts to write to a Program Files directory for a specific app, like when
a program tries to create a saved file for example. These files are
virtualized to a special Program Data folder instead. If you save a file and
then turn off UAC, virtualization is also turned off. So then the program
can not find the saved file. This can also happen with anything else the
application tries to store in its program files directory. You can Google
"dangers turning off UAC" and find many reasons NOT to turn it off. I find
it amazing the author suggest totally disabling one of the best security
features ever in windows only to compact the Registry that supposedly speeds
up the system. WOW what a trade off, lets all get infected with Spyware,
Trojans and Viruses, but not to worry, with our Registry compacted it will
make getting rid of these pest much faster.


"Should I disable Windows XP's System Restore function when using ERUNT?
Yes! Though System Restore backs up more than just the registry, the
registry is essentially all you need to revert your system to a previous
state."

Now you ask me if I was kidding and you should have ask the author. Disable
XP's System Restore for what? to save a little hard drive space? man this is
unbelievable. He says the registry is essentially all you need to revert
your system to a previous state. Humm, well I guess MS screwed up when they
added all the other features that go along with System Restore eh? Hard
Drive space is just about a thing of the past and as cheap as they are now
no one should be to worried about space. DVD's, CD Writers, Memory Cards and
8 Gig pocket drives at Wal-Mart for $79.00, USB to IDE/SATA cables drives
makes it easy for more than enough backup space.

Well enough said and again I do apologize if I worded my post to the extent
if offended you, it surely wasn't meant to be that way. You can have the
last word as I will be moving on and sorry to the OP for high-jacking this
thread.


--
All the best,
SG

ALEX NICHOL
(1935-2005)
http://www.aumha.org/alex.htm
You will never be forgotten my friend

news:[email protected]...

 

[Kayman]

On Sat, 1 Mar 2008 00:08:27 -0500, SG wrote:

Well enough said indeed
and again I do apologize

not needed as I was never offended

 

[Sadie]

--
Sadie

Under the assumption Norton 360 itself reports to be up and running:
There is a general fix that can solve the problem with Vista reporting
malware protection is missing, although it is present. All commands are
typed in at the command prompt, you need to run as administrator:

Method 1:

winmgmt /verifyrepository

If WMI repository is reported to be inconcistent, run the following command:

winmgmt /salvagerepository

Method 2:

net stop winmgmt /y
cd %windir%\system32\wbem
ren repository repository.old

Then reboot the computer.

Charlie42

Appreciate your reply. With my tech skills, I will leave as is for now;
hopefully Norton 360 will improve eventually. Had difficult time removing
Norton Internet Security 2007 to install Norton 360; mission accomplished &
pleased. All things will never be perfect!

 

[Charlie42]

Appreciate your reply. With my tech skills, I will leave as is for now;
hopefully Norton 360 will improve eventually. Had difficult time removing
Norton Internet Security 2007 to install Norton 360; mission accomplished
& pleased. All things will never be perfect!

I can not help myself (rant of the day follows): Not with Symantec products
anyway. Norton really is not the best security software around, it is also
has a huge footprint and comes jam packed with bloatware few need. Next time
your subscription is up for renewal, you should honestly consider obtaining
a different solution. (Rant finished.)

Search this group for "best anti virus", "best anti spyware", "best
security" an so on, and you will find good recommendations. What you need is
an anti virus, an additional anti spyware (you already have Windows
Defender) and a firewall (the built in Windows Firewall serves most home
user's needs just fine). Enable your router firewall if you have one, it
makes an excellent first line of defense, and educate yourself on online
do's and don'ts.

Microsoft Security at Home:
http://www.microsoft.com/protect/default.mspx

I am sorry my previous post appeared a wee bit too technical, command line
work can be a bit advanced. If your problems persist, you should take your
computer to a professional and have him or her take a look at it.

As for removing Norton products, Symantec offers a removal tool. Perhaps you
are already aware of it. You may have to run it 2-3 times in order to to
wipe out your system properly, sadly even then Norton may leave residue
behind.

Norton Removal Tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Charlie42

 

[Sadie]

--
Sadie

I can not help myself (rant of the day follows): Not with Symantec products
anyway. Norton really is not the best security software around, it is also
has a huge footprint and comes jam packed with bloatware few need. Next time
your subscription is up for renewal, you should honestly consider obtaining
a different solution. (Rant finished.)

Search this group for "best anti virus", "best anti spyware", "best
security" an so on, and you will find good recommendations. What you need is
an anti virus, an additional anti spyware (you already have Windows
Defender) and a firewall (the built in Windows Firewall serves most home
user's needs just fine). Enable your router firewall if you have one, it
makes an excellent first line of defense, and educate yourself on online
do's and don'ts.

Microsoft Security at Home:
http://www.microsoft.com/protect/default.mspx

I am sorry my previous post appeared a wee bit too technical, command line
work can be a bit advanced. If your problems persist, you should take your
computer to a professional and have him or her take a look at it.

As for removing Norton products, Symantec offers a removal tool. Perhaps you
are already aware of it. You may have to run it 2-3 times in order to to
wipe out your system properly, sadly even then Norton may leave residue
behind.

Norton Removal Tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Charlie42

THANKS! Will pursue when N360 expires. Also well aware of the Norton Removal Tools needing to be run several times.

 

[Bob]

Don't wait until N360 expires. It's foolish to do so if it's causing
problems.

Replace Norton with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender. Disabling Norton is not enough. You need to completely uninstall
it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
known to cause many problems in Vista and they don’t always appear
immediately.
Download and run the Norton Removal Tool.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Charlie42]

Don't wait until N360 expires. It's foolish to do so if it's causing
problems

Norton is not causing her problems, it is just not integrating with the
Security Center. This is an error that occasionally occurs with many
different AV's, due to repository issues. It is a problem with Vista.

Charlie42

 

[asmodeus]

Could someone give me some plain language help please? When I bought Norton
360, I thought it would replace the Windows defender series and that this
would be a good thing to do. Clearly some people do not rate Norton, so would
it be best for me to:

1) Use Windows Defender only, for firewall, anti-virus etc etc, or 2) Use
Norton for anti-virus and windows for everything else? or 3) Find another
anti-virus and use it alongside Windows Defender for everything else? Should
I then also discard the other packages I have bought, including my registry
organiser and the ant-Spyware package. There is so much stuff on the market,
some guidance on an effective line-up would be great. Thank you.

 

[Ken Blake, MVP]

Could someone give me some plain language help please? When I bought Norton
360, I thought it would replace the Windows defender series and that this
would be a good thing to do. Clearly some people do not rate Norton, so would
it be best for me to:

1) Use Windows Defender only, for firewall, anti-virus etc etc, or

No. Windows Defender is neither a firewall, nor an anti-virus program.
It is an anti-spyware program.

2) Use Norton for anti-virus and windows for everything else?

No. In my opinion, Norton is the worst security software on the
market.

3) Find another
anti-virus and use it alongside Windows Defender for everything else?

Yes. I recommend the freeware Avast! anti-virus. Or if you want to pay
for a product, NOD32 or Kaspersky are well-respected.

But that's not enough. A single anti-spyware program like Defender
isn't good enough. Note what Eric Howes, who has done extensive
testing on Anti-Spyware products, states:

"No single anti-spyware scanner removes everything. Even the
best-performing anti-spyware scanner in these tests missed fully one
quarter of the "critical" files and Registry entries" See
http://spywarewarrior.com/asw-test-guide.htm

Should
I then also discard the other packages I have bought, including my registry
organiser

What's a "registry organizer"? Specifically, what's the name of the
program? Is this a registry *cleaner*?

If so, note that registry cleaning programs are *all* snake oil.
Cleaning of the registry isn't needed and is dangerous. Leave the
registry alone and don't use any registry cleaner. Despite what many
people think, and what vendors of registry cleaning software try to
convince you of, having unused registry entries doesn't really hurt
you.

The risk of a serious problem caused by a registry cleaner erroneously
removing an entry you need is far greater than any potential benefit
it may have.

and the ant-Spyware package.

*Which* anti-spyware package? There are many and they are not all
equally good. I recommend having at least two good ones. See the quote
from Eric Howes above.

 

[John]

I am using Windows VISTA, Upon accessing Windows Security Center, I see both
Virus Protection is not found (turned off)

Upon accessing McAfee SecurityCenter, McAfee VirusScan and Personal
Firewall are turned on.

I tried under administrator mode:
Method 1:

winmgmt /verifyrepository

WMI repository is reported to be inconcistent is the ressult.

Then I tried

winmgmt /salvagerepository

WMI repository is reported to be inconcistent is the ressult.

Should I reinstall my virus software downloaded from the vendor (McAfee)?
Please advise what to do for Vista to recognize my McAfee anti-virous software

 

[Erik_Steger]

For me, the method proposed here worked at first attempt.