Norton 360 issue

M

Mike E

Hello,

I have Vista Home Premium, which came with Norton 360.
It was a trial version, and I paid the fee to keep it.
It's been useful to initiate my backups every week.

It won't open today. The timing circle flickers and disappears.
What could be wrong?

Mike E
 
R

Richard Urban

This is a ***MICROSOFT*** help group,

You have problems with something manufactured by ####symantec####

Now, why would you post to a Microsoft news group for assistance with your
symantec product?????
 
K

Kayman

Hello,

I have Vista Home Premium, which came with Norton 360.
It was a trial version, and I paid the fee to keep it.

My sincere commiserations.
It's been useful to initiate my backups every week.

You've been lucky.
It won't open today.

No surprise here.
The timing circle flickers and disappears.

It won't flicker long till it disappears for good.
What could be wrong?

Everything.

As you have experienced the retail version of Norton can play havoc with
your pc. Uninstall it using Norton's own uninstall tool:
http://service1.symantec.com/suppor...5033108162039?OpenDocument&seg=hm&lg=en&ct=us
and get a refund.
Use the tool at least twice to be sure the application is remevoved
thoroughly!

Firewall:
You are not going to find anything better than the Vista FW and Vista in
itself due to the advanced features the FW and Vista are using.

"Personal Firewalls" are mostly snake-oil.
http://www.samspade.org/d/firewalls.html

Jesper's Blogs-
At Least This Snake Oil Is Free.
http://msinfluentials.com/blogs/jesper/archive/2007/07/19/at-least-this-snake-oil-is-free.aspx
Windows Firewall: the best new security feature in Vista?
http://blogs.technet.com/jesper_johansson/archive/2006/05/01/426921.aspx

Exploring The Windows Firewall.
http://www.microsoft.com/technet/technetmag/issues/2007/06/VistaFirewall/default.aspx
"If you try to block outbound connections from a computer that’s already
compromised, how can you be sure that the computer is really doing what you
ask? The answer: you can’t. Outbound protection is security theater—it’s a
gimmick that only gives the impression of improving your security without
doing anything that actually does improve your security. This is why
outbound protection didn’t exist in the Windows XP firewall and why it
doesn’t exist in the Windows Vista™ firewall."

Tap into the Vista firewall's advanced configuration features
http://articles.techrepublic.com.com/5100-10877-6098592.html
"...once you discover the secret of accessing its advanced configuration
settings via the MMC snap-in, you'll find it to be far more configurable
and functional. At last, Windows comes with a sophisticated personal
firewall that can be used to set up outbound rules as well as inbound, with
the ability to customize rules to fit your precise needs."
Or
Configure Vista Firewall to support outbound packet filtering
http://searchwindowssecurity.techtarget.com/tip/0,289483,sid45_gci1247138,00.html
Or
Vista Firewall Control (Free versions available).
Protects your applications from undesirable network incoming and outgoing
activity, controls applications internet access.
http://sphinx-soft.com/Vista/

Real-time AV applications - for viral malware.
Do not utilize more than one (1) real-time anti-virus scanning engine!
Disable the e-mail scanning function during installation (Custom
Installation on some AV apps.) as it provides no additional protection.

Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Avira AntiVir® Personal - FREE Antivirus
http://www.free-av.com/
http://www.free-av.com/en/download/1/download_avira_antivir_personal__free_antivirus.html
http://www.free-av.com/antivirus/allinonen.html
You may wish to consider removing the 'AntiVir Nagscreen'
http://www.elitekiller.com/files/disable_antivir_nag.htm
or
Free antivirus - avast! 4 Home Edition
It includes ANTI-SPYWARE protection, certified by the West Coast Labs
Checkmark process, and ANTI-ROOTKIT DETECTION based on the best-in class
GMER technology.
http://www.avast.com/eng/avast_4_home.html
(Choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.)
or
AVG Anti-Virus Free Edition
http://free.grisoft.com/
(Choose custom install and untick the email scanner plugin.)
or
Kaspersky® Anti-Virus 7.0 - Not Free
http://www.kaspersky.com/homeuser
or
ESET NOD32 Antivirus - Not Free
http://www.eset.com/
and (optional)

On-demand AV application.
(add it to your arsenal and use it as a "second opinion" av scanner).
David H. Lipman's MULTI_AV Tool
http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
http://www.pctipp.ch/downloads/dl/35905.asp
English:
http://www.raymond.cc/blog/archives/2008/01/09/scan-your-computer-with-multiple-anti-virus-for-free/
Additional Instructions:
http://pcdid.com/Multi_AV.htm

A-S applications - for non-viral malware.
The effectiveness of an individual A-S scanners can be wide-ranging and
oftentimes a collection of scanners is best. There isn't one software that
cleans and immunizes you against everything. That's why you need multiple
products to do the job i.e. overlap their coverage - one may catch what
another may miss, (grab'em all).

SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
and
Ad-Aware 2007 - Free
http://www.lavasoftusa.com/products/ad_aware_free.php
http://www.download.com/3000-2144-10045910.html
and
Spybot Search & Destroy - Free
http://www.safer-networking.org/en/download/index.html
and
Windows Defender - Free (build-in in Vista)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
WD monitors the start-registry and hooks registers/files to prevent spyware
and worms to install to the OS.
Interesting reading:
http://www.pcworld.com/article/id,136195/article.html
"...Windows Defender did excel in behavior-based protection, which detects
changes to key areas of the system without having to know anything about
the actual threat."

A clarification on the terminology: the word "malware" is short for
"malicious software." Most Anti-Virus applications detect many types of
malware such as viruses, worms, trojans, etc.
What AV applications usually don't detect is "non-viral" malware, and the
term "non-viral malware" is normally used to refer to things like spyware
and adware.

Educational viewing!
Mark Russinovich - Advanced Malware Cleaning
http://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=359

Some more useful applications:
SpywareBlaster - Free
SpywareBlaster is not a scanner application.
It prevents the installation of ActiveX-based spyware, adware, browser
hijackers, dialers, and other potentially unwanted software.
Blocks spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restricts the actions of potentially unwanted sites in Internet Explorer.
http://www.javacoolsoftware.com/spywareblaster.html

WinPatrol
It helps keep your system tray free of clutter and warns you when a program
insists on loading at system boot-up.
http://www.winpatrol.com/

CCleaner - Free
Cleans temporary internet files, cookies, history, recent urls, application
MRUs, etc. ...
http://www.filehippo.com/download_ccleaner/
If Windows Defender is utilized go to Applications, under Utilities
uncheck "Windows Defender".

CW Shredder - Free
Is a premier tool to find and remove traces of CoolWebSearch – the name for
a wide range of insidious browser hijackers – from your PC.
http://www.softpedia.com/get/Internet/Popup-Ad-Spyware-Blockers/CWShredder.shtml

AutoRuns
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

ProcessExplorer
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

TCPView
http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx

Sysinternals Suite
http://technet.microsoft.com/en-us/sysinternals/0e18b180-9b7a-4c49-8120-c47c5a693683.aspx

WALLWATCHER - Collect, View, and Analyze Router Logs
http://sonic.net/wallwatcher/

For your consideration.
The best defenses are:
1. Do not work in elevated level; Day-to-day work should be
performed while the User Account Control (UAC) is enabled. Turning
off UAC reduces the security of your computer and may expose you to
increased risk from malicious software.
2. Familiarize yourself with "Services Hardening in Windows Vista".
3. Keep your operating (OS) system (and all software on it)
updated/patched.
4. Reconsider the usage of IE.
5. Review your installed 3rd party software applications/utilities;
Remove clutter.
6. Don't expose services to public networks.
7. Activate the build-in firewall and tack together its advanced
configuration settings.
7a.If on high-speed internet use a router as well.
8. Routinely practice safe-hex.
9. Regularly back-up data/files.
10.Familiarize yourself with crash recovery tools and with
re-installing your operating system (OS).
11.Utilize a real-time anti-virus application and vital system
monitoring utilities/applications.
12.Keep abreast of the latest developments - Sh!t happens...you know.

The least preferred defenses are:
Myriads of popular anti-whatever applications and staying ignorant.

Peez of pith, really :)
 
J

John

You have problems with something manufactured by ####symantec####

Now, why would you post to a Microsoft news group for assistance with your
symantec product?????

Because **** EVERTHING*** is someone elses fault ? Just ask any tech
support rep !

;>)


JD
 
K

Kayman

Hello,

I have Vista Home Premium, which came with Norton 360.
It was a trial version, and I paid the fee to keep it.
It's been useful to initiate my backups every week.

It won't open today. The timing circle flickers and disappears.
What could be wrong?

As you have experienced the retail version of Norton can play havoc with
your pc. Uninstall it using Norton's own uninstall tool:
http://service1.symantec.com/suppor...5033108162039?OpenDocument&seg=hm&lg=en&ct=us
and get a refund.
Use the tool at least twice to be sure the application is remevoved
thoroughly!

Firewall:
You are not going to find anything better than the Vista FW and Vista in
itself due to the advanced features the FW and Vista are using.

"Personal Firewalls" are mostly snake-oil.
http://www.samspade.org/d/firewalls.html

Jesper's Blogs-
At Least This Snake Oil Is Free.
http://msinfluentials.com/blogs/jesper/archive/2007/07/19/at-least-this-snake-oil-is-free.aspx
Windows Firewall: the best new security feature in Vista?
http://blogs.technet.com/jesper_johansson/archive/2006/05/01/426921.aspx

Exploring The Windows Firewall.
http://www.microsoft.com/technet/technetmag/issues/2007/06/VistaFirewall/default.aspx
"If you try to block outbound connections from a computer that’s already
compromised, how can you be sure that the computer is really doing what you
ask? The answer: you can’t. Outbound protection is security theater—it’s a
gimmick that only gives the impression of improving your security without
doing anything that actually does improve your security. This is why
outbound protection didn’t exist in the Windows XP firewall and why it
doesn’t exist in the Windows Vista™ firewall."

Tap into the Vista firewall's advanced configuration features
http://articles.techrepublic.com.com/5100-10877-6098592.html
"...once you discover the secret of accessing its advanced configuration
settings via the MMC snap-in, you'll find it to be far more configurable
and functional. At last, Windows comes with a sophisticated personal
firewall that can be used to set up outbound rules as well as inbound, with
the ability to customize rules to fit your precise needs."
Or
Configure Vista Firewall to support outbound packet filtering
http://searchwindowssecurity.techtarget.com/tip/0,289483,sid45_gci1247138,00.html
Or
Vista Firewall Control (Free versions available).
Protects your applications from undesirable network incoming and outgoing
activity, controls applications internet access.
http://sphinx-soft.com/Vista/

Real-time AV applications - for viral malware.
Do not utilize more than one (1) real-time anti-virus scanning engine!
Disable the e-mail scanning function during installation (Custom
Installation on some AV apps.) as it provides no additional protection.

Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Avira AntiVir® Personal - FREE Antivirus
http://www.free-av.com/
You may wish to consider removing the 'AntiVir Nagscreen'
http://www.elitekiller.com/files/disable_antivir_nag.htm
or
Free antivirus - avast! 4 Home Edition
It includes ANTI-SPYWARE protection, certified by the West Coast Labs
Checkmark process, and ANTI-ROOTKIT DETECTION based on the best-in class
GMER technology.
http://www.avast.com/eng/avast_4_home.html
(Choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.)
or
AVG Anti-Virus Free Edition
http://free.grisoft.com/
(Choose custom install and untick the email scanner plugin.)
or
Kaspersky® Anti-Virus 7.0 - Not Free
http://www.kaspersky.com/homeuser
or
ESET NOD32 Antivirus - Not Free
http://www.eset.com/
and (optional)

On-demand AV application.
(add it to your arsenal and use it as a "second opinion" av scanner).
David H. Lipman's MULTI_AV Tool
http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
http://www.pctipp.ch/downloads/dl/35905.asp
English:
http://www.raymond.cc/blog/archives/2008/01/09/scan-your-computer-with-multiple-anti-virus-for-free/
Additional Instructions:
http://pcdid.com/Multi_AV.htm

A-S applications - for non-viral malware.
The effectiveness of an individual A-S scanners can be wide-ranging and
oftentimes a collection of scanners is best. There isn't one software that
cleans and immunizes you against everything. That's why you need multiple
products to do the job i.e. overlap their coverage - one may catch what
another may miss, (grab'em all).

SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
and
Ad-Aware 2007 - Free
http://www.lavasoftusa.com/products/ad_aware_free.php
http://www.download.com/3000-2144-10045910.html
and
Spybot Search & Destroy - Free
http://www.safer-networking.org/en/download/index.html
and
Windows Defender - Free (build-in in Vista)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
WD monitors the start-registry and hooks registers/files to prevent spyware
and worms to install to the OS.
Interesting reading:
http://www.pcworld.com/article/id,136195/article.html
"...Windows Defender did excel in behavior-based protection, which detects
changes to key areas of the system without having to know anything about
the actual threat."

A clarification on the terminology: the word "malware" is short for
"malicious software." Most Anti-Virus applications detect many types of
malware such as viruses, worms, trojans, etc.
What AV applications usually don't detect is "non-viral" malware, and the
term "non-viral malware" is normally used to refer to things like spyware
and adware.

Educational viewing!
Mark Russinovich - Advanced Malware Cleaning
http://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=359

Some more useful applications:
SpywareBlaster - Free
SpywareBlaster is not a scanner application.
It prevents the installation of ActiveX-based spyware, adware, browser
hijackers, dialers, and other potentially unwanted software.
Blocks spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restricts the actions of potentially unwanted sites in Internet Explorer.
http://www.javacoolsoftware.com/spywareblaster.html

WinPatrol
It helps keep your system tray free of clutter and warns you when a program
insists on loading at system boot-up.
http://www.winpatrol.com/

CCleaner - Free
Cleans temporary internet files, cookies, history, recent urls, application
MRUs, etc. ...
http://www.filehippo.com/download_ccleaner/
If Windows Defender is utilized go to Applications, under Utilities
uncheck "Windows Defender".

CW Shredder - Free
Is a premier tool to find and remove traces of CoolWebSearch – the name for
a wide range of insidious browser hijackers – from your PC.
http://www.softpedia.com/get/Internet/Popup-Ad-Spyware-Blockers/CWShredder.shtml
AutoRuns
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
ProcessExplorer
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
TCPView
http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx
Sysinternals Suite
http://technet.microsoft.com/en-us/sysinternals/0e18b180-9b7a-4c49-8120-c47c5a693683.aspx
WALLWATCHER - Collect, View, and Analyze Router Logs
http://sonic.net/wallwatcher/
For your consideration.
The best defenses are:
1. Do not work in elevated level; Day-to-day work should be
performed while the User Account Control (UAC) is enabled. Turning
off UAC reduces the security of your computer and may expose you to
increased risk from malicious software.
2. Familiarize yourself with "Services Hardening in Windows Vista".
3. Keep your operating (OS) system (and all software on it)
updated/patched.
4. Reconsider the usage of IE.
5. Review your installed 3rd party software applications/utilities;
Remove clutter.
6. Don't expose services to public networks.
7. Activate the build-in firewall and tack together its advanced
configuration settings.
7a.If on high-speed internet use a router as well.
8. Routinely practice safe-hex.
9. Regularly back-up data/files.
10.Familiarize yourself with crash recovery tools and with
re-installing your operating system (OS).
11.Utilize a real-time anti-virus application and vital system
monitoring utilities/applications.
12.Keep abreast of the latest developments - Sh!t happens...you know.
The least preferred defenses are:
Myriads of popular anti-whatever applications and staying ignorant.
Peez of pith, really :)
 
C

C.B.

Mike E said:
Hello,

I have Vista Home Premium, which came with Norton 360.
It was a trial version, and I paid the fee to keep it.
It's been useful to initiate my backups every week.

It won't open today. The timing circle flickers and disappears.
What could be wrong?

Mike E


Contact Norton support. Good luck, you're going to need it.

C.B.
 
M

Mike E

Mike E said:
Hello,

I have Vista Home Premium, which came with Norton 360.
It was a trial version, and I paid the fee to keep it.
It's been useful to initiate my backups every week.

It won't open today. The timing circle flickers and disappears.
What could be wrong?

Mike E

THANKS everyone for your help.
Mike E
 
M

Mike E

Milt said:
Isn't that the truth. I used to work tech support for Palm hand helds. I
was amazed how upset people would get at me because I could not help them
with problems with their Franklin-Covey planner nor could I help them with
syncing their Palms with ACT! software. They just could not understand why
I could not help them.


Well folks, you've put me in my place. I didn't realize how foolish it was
to post this question here; shoulda known better. I'm not angry. And
I -did- start the support process with Symantec. A fellow in Canada
walked me through suggestions for nearly an hour in an expensive phone call.
No luck yet (oh really?). Got an 800 number to call next, just waiting til
I
want to sit with the phone for maybe hours.

Please understand, I was given this great Sony Vaio as a gift, and it came
with Vista Home Premium and Norton. I probably would have chosen
differently. But Vista has been fine, and the Norton backup routine worked
great and I was set to rely on it. And yes, I -have- heard the many horror
stories about Norton.
Thanks all.
Mike
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top