no phone book

[Guest]

As reported, I can't dial up my ATT ISP. They tell me this is a Windows
software problem.
One of the messages I receive is "either
dial up is not installed or or device(modem) is not installed." Last night
I checked on the modem and the diagnostic is OK.
During some recent test, after a system restore, it came up that I need a
"new phone book." Can you advise on this or is it again an Att ISP problem
(that no phone book is available)?

 

[Malke]

As reported, I can't dial up my ATT ISP. They tell me this is a
Windows software problem.
One of the messages I receive is "either
dial up is not installed or or device(modem) is not installed." Last
night I checked on the modem and the diagnostic is OK.
During some recent test, after a system restore, it came up that I
need a
"new phone book." Can you advise on this or is it again an Att ISP
problem (that no phone book is available)?

The phone book is an AT&T dialup item that you download from them using
their software.

Malke

 

[Guest]

Thank you for the response. ATT says it is eitehr a hardware or a software
problem, so I am going to try to set up a DUNS on my other(laptop) machine.
See what happens. Thaks again,