No new mail yet sound plays and envelope appears

[Dan DeRemer]

I have some users who are spooked that they are getting
email that is immediately disappearing because they hear
the new mail notification sound and see the envelope icon
in their System Tray and there is no new email. I checked
for rules that would be running at new mail arrival and
there are none. The users are running Outlook 2002 on
Windows XP Pro machines connecting on a domain to a
single Exchange 2000 server that hosts 100+ mailboxes. I
have noticed that most users that are affected by this
(only a handful) have mailboxes over 200 MB. I would
rather have the notification being overactive than not
running at all but I am worried that there is some other
underlying problem here. Anyone else experience this
problem or have some idea as to what it could be and how
to fix it? Thank you.

Regards,

Dan DeRemer
Network Consultant

 

[Patricia Cardoza [Outlook MVP]]

Do you have any corporate SPAM filtering? If so, check their SPAM folders.
That's often the culprit.

--
Patricia Cardoza
Outlook MVP
Author - Special Edition Using Microsoft Office Outlook 2003
Lead Author - Access 2003 VBA Programmer's Reference
Author - Absolute Beginner's Guide to Microsoft OneNote 2003

http://blogs.officezealot.com/cardoza

 

[Guest]

No spam filtering on the client level. We use a
combination of a unix-based gateway that runs
SpamAssassin (http://www.flakshack.com/anti-spam) and the
dumb spam filter built into Symantec Mail Security for
Microsoft Exchange 4.5. For the Symantec filtering,
anything with a score of 8 or 9 is rejected and generates
a DSN. Scores of 5-7 gets dumped into a spam account I
created to monitor false positives (I use rules to weed
out spam that is addressed to nonexistant recipients so
it totals out to 50+ messages a day that I go through
which takes minutes). The Symantec spam filter runs
server side so I never considered it. I will look into
the Symantec mail filter. Thanks for the tip.

Regards,

Dan DeRemer
Network Consultant