No Manufacturers list in Add Rprinter wizard

[Guest]

In attempting to install a HP Photosmart 7660 as HP directs, I do not get a
list of manufacturers from the Add Local Printer wizard (after picking
printer on LPT1 as HP directs). Shouldn't I get a long list of
manufacturers and printers? What's wrong?

TIA

Bob L.

 

[Alan Morris [MSFT]]

It's a bug, you need an updated setupapi.dll file contained in this QFE.

This will fix the issue when the printer manufacturer model page only
contains a few models. I think another symptom is the USB device will not
automatically install inbox drivers.



Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"

http://support.microsoft.com/kb/937187



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

It's a bug, you need an updated setupapi.dll file contained in this QFE.

This will fix the issue when the printer manufacturer model page only
contains a few models. I think another symptom is the USB device will not
automatically install inbox drivers.



Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"

http://support.microsoft.com/kb/937187



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

In attempting to install a HP Photosmart 7660 as HP directs, I do not get
a
list of manufacturers from the Add Local Printer wizard (after picking
printer on LPT1 as HP directs). Shouldn't I get a long list of
manufacturers and printers? What's wrong?

TIA

Bob L.

Thanks for acknowledging it's a bug.

 

[Alan Morris [MSFT]]

Errr maybe it's just a "code defect"?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

It's a bug, you need an updated setupapi.dll file contained in this QFE.

This will fix the issue when the printer manufacturer model page only
contains a few models. I think another symptom is the USB device will
not
automatically install inbox drivers.



Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"

http://support.microsoft.com/kb/937187



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

In attempting to install a HP Photosmart 7660 as HP directs, I do not
get
a
list of manufacturers from the Add Local Printer wizard (after picking
printer on LPT1 as HP directs). Shouldn't I get a long list of
manufacturers and printers? What's wrong?

TIA

Bob L.

Thanks for acknowledging it's a bug.