No longer can fax - Retries Exceeded - Fatal Error

[Guest]

When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try to
restart from the fax console it immediately fails again. I have even tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The service will
not attempt to resend the fax. Please close other applications before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that my XP based
fax stopped working I uninstalled the new device. Still did not work so I
removed and then readded the windows fax component. Nothing so I did the sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest of the
system is working properly and several software packages were added between
the time I added the multifunction box and the time my XP fax stopped working.

Does anyone know how to debug this, ,I am a programmer of 20 years. I
really don't like the fact that I can't see what the real underlying error is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running on the box
for the FAX function to work?

Thank You.

--Don

 

[Russ Valentine [MVP-Outlook]]

Windows XP Fax barely works in the most pristine settings. Once you've
installed other fax software (even if you've removed it) it's usually toast.
I can send you the instructions for PSS and debug logging if you provide me
a valid email address.

 

[Guest]

That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2 working.

Thank You,

--Don

Windows XP Fax barely works in the most pristine settings. Once you've
installed other fax software (even if you've removed it) it's usually toast.
I can send you the instructions for PSS and debug logging if you provide me
a valid email address.
--
Russ Valentine
[MVP-Outlook]

When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try to
restart from the fax console it immediately fails again. I have even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The service will
not attempt to resend the fax. Please close other applications before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that my XP
based
fax stopped working I uninstalled the new device. Still did not work so I
removed and then readded the windows fax component. Nothing so I did the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest of the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years. I
really don't like the fact that I can't see what the real underlying error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running on the
box
for the FAX function to work?

Thank You.

--Don

 

[Russ Valentine [MVP-Outlook]]

On its way.
--
Russ Valentine
[MVP-Outlook]

That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2
working.

Thank You,

--Don

Windows XP Fax barely works in the most pristine settings. Once you've
installed other fax software (even if you've removed it) it's usually
toast.
I can send you the instructions for PSS and debug logging if you provide
me
a valid email address.
--
Russ Valentine
[MVP-Outlook]

When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try to
restart from the fax console it immediately fails again. I have even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The service
will
not attempt to resend the fax. Please close other applications before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that my XP
based
fax stopped working I uninstalled the new device. Still did not work
so I
removed and then readded the windows fax component. Nothing so I did
the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest of
the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years. I
really don't like the fact that I can't see what the real underlying
error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running on
the
box
for the FAX function to work?

Thank You.

--Don

 

[Hal Hostetler [MVP-S/U]]

Russ,

I don't have that set of instructions in my archives, could you send them
to me, please?

TIA,
Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

On its way.
--
Russ Valentine
[MVP-Outlook]

That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2
working.

Thank You,

--Don

Windows XP Fax barely works in the most pristine settings. Once you've
installed other fax software (even if you've removed it) it's usually
toast.
I can send you the instructions for PSS and debug logging if you provide
me
a valid email address.
--
Russ Valentine
[MVP-Outlook]
When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try to
restart from the fax console it immediately fails again. I have even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The service
will
not attempt to resend the fax. Please close other applications before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that my
XP
based
fax stopped working I uninstalled the new device. Still did not work
so I
removed and then readded the windows fax component. Nothing so I did
the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest of
the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years. I
really don't like the fact that I can't see what the real underlying
error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running on
the
box
for the FAX function to work?

Thank You.

--Don

 

[Russ Valentine [MVP-Outlook]]

Sure.
--
Russ Valentine
[MVP-Outlook]

Russ,

I don't have that set of instructions in my archives, could you send them
to me, please?

TIA,
Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

On its way.
--
Russ Valentine
[MVP-Outlook]

That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2
working.

Thank You,

--Don

:

Windows XP Fax barely works in the most pristine settings. Once you've
installed other fax software (even if you've removed it) it's usually
toast.
I can send you the instructions for PSS and debug logging if you
provide me
a valid email address.
--
Russ Valentine
[MVP-Outlook]
When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try to
restart from the fax console it immediately fails again. I have even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The service
will
not attempt to resend the fax. Please close other applications before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that my
XP
based
fax stopped working I uninstalled the new device. Still did not work
so I
removed and then readded the windows fax component. Nothing so I did
the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest of
the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years.
I
really don't like the fact that I can't see what the real underlying
error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running on
the
box
for the FAX function to work?

Thank You.

--Don

 

[Raghavendra R [MSFT]]

Don we have received your log files through Russ. Thanks for the same. The
problem seems to be with current TAPI location on the machine. Can you
please try the following & reply to this mail with what you see.

Go to Control Panel (Category View) > Printers and Other Hardware > Phone
and Modem Options. Make sure the current dialing location is properly set
here. Now retry your send operation.

If it still fails, copy the error event log onto the post. Then we shall see
if more log files need to be sent.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

On its way.
--
Russ Valentine
[MVP-Outlook]

That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2
working.

Thank You,

--Don

Windows XP Fax barely works in the most pristine settings. Once you've
installed other fax software (even if you've removed it) it's usually
toast.
I can send you the instructions for PSS and debug logging if you provide
me
a valid email address.
--
Russ Valentine
[MVP-Outlook]
When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try to
restart from the fax console it immediately fails again. I have even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The service
will
not attempt to resend the fax. Please close other applications before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that my
XP
based
fax stopped working I uninstalled the new device. Still did not work
so I
removed and then readded the windows fax component. Nothing so I did
the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest of
the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years. I
really don't like the fact that I can't see what the real underlying
error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running on
the
box
for the FAX function to work?

Thank You.

--Don

 

[Guest]

Thank you!
The location entry was not selected as you suggested and when I did that it
fixed my problem!

Don we have received your log files through Russ. Thanks for the same. The
problem seems to be with current TAPI location on the machine. Can you
please try the following & reply to this mail with what you see.

Go to Control Panel (Category View) > Printers and Other Hardware > Phone
and Modem Options. Make sure the current dialing location is properly set
here. Now retry your send operation.

If it still fails, copy the error event log onto the post. Then we shall see
if more log files need to be sent.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

On its way.
--
Russ Valentine
[MVP-Outlook]

That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2
working.

Thank You,

--Don

:

Windows XP Fax barely works in the most pristine settings. Once you've
installed other fax software (even if you've removed it) it's usually
toast.
I can send you the instructions for PSS and debug logging if you provide
me
a valid email address.
--
Russ Valentine
[MVP-Outlook]
When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try to
restart from the fax console it immediately fails again. I have even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The service
will
not attempt to resend the fax. Please close other applications before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that my
XP
based
fax stopped working I uninstalled the new device. Still did not work
so I
removed and then readded the windows fax component. Nothing so I did
the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest of
the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years. I
really don't like the fact that I can't see what the real underlying
error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running on
the
box
for the FAX function to work?

Thank You.

--Don

 

[Raghavendra R [MSFT]]

That is good news. Can you find out how the current location setting got
removed? Perhaps something to do with installation of new hardware ...

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

Thank you!
The location entry was not selected as you suggested and when I did that
it
fixed my problem!

Don we have received your log files through Russ. Thanks for the same.
The
problem seems to be with current TAPI location on the machine. Can you
please try the following & reply to this mail with what you see.

Go to Control Panel (Category View) > Printers and Other Hardware > Phone
and Modem Options. Make sure the current dialing location is properly set
here. Now retry your send operation.

If it still fails, copy the error event log onto the post. Then we shall
see
if more log files need to be sent.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no
rights.
Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.'

On its way.
--
Russ Valentine
[MVP-Outlook]
That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2
working.

Thank You,

--Don

:

Windows XP Fax barely works in the most pristine settings. Once
you've
installed other fax software (even if you've removed it) it's usually
toast.
I can send you the instructions for PSS and debug logging if you
provide
me
a valid email address.
--
Russ Valentine
[MVP-Outlook]
When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try
to
restart from the fax console it immediately fails again. I have
even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The
service
will
not attempt to resend the fax. Please close other applications
before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that
my
XP
based
fax stopped working I uninstalled the new device. Still did not
work
so I
removed and then readded the windows fax component. Nothing so I
did
the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest
of
the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax
stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years.
I
really don't like the fact that I can't see what the real
underlying
error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running
on
the
box
for the FAX function to work?

Thank You.

--Don

 

[Guest]

Perhaps,
What is the key name in the registry?

That is good news. Can you find out how the current location setting got
removed? Perhaps something to do with installation of new hardware ...

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

Thank you!
The location entry was not selected as you suggested and when I did that
it
fixed my problem!

Don we have received your log files through Russ. Thanks for the same.
The
problem seems to be with current TAPI location on the machine. Can you
please try the following & reply to this mail with what you see.

Go to Control Panel (Category View) > Printers and Other Hardware > Phone
and Modem Options. Make sure the current dialing location is properly set
here. Now retry your send operation.

If it still fails, copy the error event log onto the post. Then we shall
see
if more log files need to be sent.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no
rights.
Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.'

On its way.
--
Russ Valentine
[MVP-Outlook]
That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2
working.

Thank You,

--Don

:

Windows XP Fax barely works in the most pristine settings. Once
you've
installed other fax software (even if you've removed it) it's usually
toast.
I can send you the instructions for PSS and debug logging if you
provide
me
a valid email address.
--
Russ Valentine
[MVP-Outlook]
When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try
to
restart from the fax console it immediately fails again. I have
even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The
service
will
not attempt to resend the fax. Please close other applications
before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that
my
XP
based
fax stopped working I uninstalled the new device. Still did not
work
so I
removed and then readded the windows fax component. Nothing so I
did
the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest
of
the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax
stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years.
I
really don't like the fact that I can't see what the real
underlying
error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running
on
the
box
for the FAX function to work?

Thank You.

--Don

 

[Russ Valentine [MVP Outlook]]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\Locations\Location0]
------
Russ Valentine
[MVP-Outlook]

Perhaps,
What is the key name in the registry?

:

That is good news. Can you find out how the current location setting got
removed? Perhaps something to do with installation of new hardware ...

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

Thank you!
The location entry was not selected as you suggested and when I did that
it
fixed my problem!

:


Don we have received your log files through Russ. Thanks for the same.
The
problem seems to be with current TAPI location on the machine. Can you
please try the following & reply to this mail with what you see.

Go to Control Panel (Category View) > Printers and Other Hardware > Phone
and Modem Options. Make sure the current dialing location is properly set
here. Now retry your send operation.

If it still fails, copy the error event log onto the post. Then we shall
see
if more log files need to be sent.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no
rights.
Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.'


On its way.
--
Russ Valentine
[MVP-Outlook]

That would be great my email is (e-mail address removed)

I did more testing yesterday and I can receive faxes, so the its 1/2
working.

Thank You,

--Don

:


Windows XP Fax barely works in the most pristine settings. Once
you've
installed other fax software (even if you've removed it) it's usually
toast.
I can send you the instructions for PSS and debug logging if you
provide
me
a valid email address.
--
Russ Valentine
[MVP-Outlook]

When I try to send a fax I receive this message in the console:
Status = Retries Exceeded
Extended Status = Fatal error

This happens immediately, does not even attempt to dial. If I try
to
restart from the fax console it immediately fails again. I have
even
tried a
fax just consisting of a cover page.

In The event viewer - Application I have the following error:
An error was encountered while preparing to send the fax. The
service
will
not attempt to resend the fax. Please close other applications
before
resending.
Sender: .
Billing code: .
Sender company: .
Sender dept: .
Recipient name: East Ridge Quickprint (Business Fax).
Recipient number: 555-1212
Device name: BCM V.92 56K Modem.

For more information, see Help and Support Center at
No additional help was available from the support link.

Now the saga: Everything use to work, I installed a new network
printer/scaner/fax multifunction software. When I realized that
my
XP
based
fax stopped working I uninstalled the new device. Still did not
work
so I
removed and then readded the windows fax component. Nothing so I
did
the
sam
with the fax modem, still same error.

I am at whits end I want to avoid doing a restore simce the rest
of
the
system is working properly and several software packages were added
between
the time I added the multifunction box and the time my XP fax
stopped
working.

Does anyone know how to debug this, ,I am a programmer of 20 years.
I
really don't like the fact that I can't see what the real
underlying
error
is.

I really wish the error reporting was better.

Is ther a list some where of the services that need to be running
on
the
box
for the FAX function to work?

Thank You.

--Don