No Internet Connection!!!!!

[Guest]

I haven't had a problem with the internet before between different ISP's but
since I have churned over to Exetel only 3 days ago I have had no internet
connection. I have 2 solid lights on my Modem (Netcomm NB1300 plus 4) but I
can't browse. I've called on numerous occassions to rectify this issue but
end up with no success. Exetel states they can see me as online but I still
cannot browse. I receive all offline content. I have disabled my firewall
as advised and still nothing. What I have noticed though is when I go to the
one page configuration menu to input new ISP details in my modem , when it is
time to save settings and reboot, my modem doesn't reboot but I still get the
message as done or completed. When I choose the option reboot without
saving, my modem reboots then. I need it to reboot with my saved settings.
They state my computer can't seem to communicate with my modem. Why is this?
It was before and I haven't changed any settings.
Please advise me on this issue.

Thanks, Tim

 

[Sleepless in Seattle]

Simply power cycle (turn modem off then on) - equivalent to a reboot.

 

[Sleepless in Seattle]

Type "ipconfig /all" at a cmd prompt. Then see if you can ping the gateway
(router) address.