No index for Help and Support Center

[Sal]

I'm trying to use the Help and Support Center's index. I click Start |
Help and Support, then click the index button. All I get is a small box
with a red x in the upper left corner. How can I see the index?

 

[=?iso-8859-1?Q?Daniel_Mart=EDn_=5BMVP_Windows=5D?=]

Read this article by Ramesh Srinivasan MVP:

Help and Support Center Index is Blank with a Red X Mark
http://windowsxp.mvps.org/helpctrindex.htm

 

[Sal]

I tried everything he recommended, including the registry change, but
nothing worked.

 

[Sal]

I stand corrected. I got it to work by setting the compatibility flags
DWORD value for the key to 0.

 

[Wesley Vogel]

In what key did you set compatibility flags to 0?

This one?
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX
Compatibility\{41B23C28-488E-4E5C-ACE2-BB0BBABE99E8}

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Sal]

Yes, that's the one. I'm not sure the difference between deleting the
key, which was recommended, or just changing the compatability flags
value to 0. I chose the latter because I figured if I wanted to disable
it in the future I could just change it back to hex 400 instead of
adding the key all over again.

 

[Wesley Vogel]

Yes, with 400, the kill bit is set.

{41B23C28-488E-4E5C-ACE2-BB0BBABE99E8} is the CLSID for HHCtrl Object.

C:\WINDOWS\system32\hhctrl.ocx

hhctrl.ocx is the Microsoft® HTML Help Control

ActiveX controls and the kill bit
[[Warning Microsoft does not recommend unkilling (undoing the kill action
on) an ActiveX control. If you do so, you may create security
vulnerabilities. The kill bit is typically set for a reason that may be
critical, and because of this, extreme care must be used when you unkill an
ActiveX control. Also, because the following procedure is highly technical,
do not continue unless you a very comfortable with the procedure and you it
is a good idea to read the whole procedure before you start.

The CLSID for an ActiveX control is a GUID for that control. You can
prevent an ActiveX control from running in Internet Explorer by setting the
kill bit so that the control is never called by Internet Explorer. The kill
bit is a specific value for the Compatibility Flags DWORD value for the
ActiveX control in the registry. However, after the kill bit is set for an
ActiveX control, that control is not called by Internet Explorer at all.]]

[[To set the kill bit so that an ActiveX control is never called by Internet
Explorer:
Note To determine the CLSID that corresponds with the ActiveX control that
you want to disable, you must first remove all the ActiveX controls that are
currently installed, install the control that you want to disable and then
add the kill bit to its CLSID.]]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX
Compatibility

Compatibility Flags DWORD value is set to 00000400, the kill bit is set.

Info from...
How to Stop an ActiveX Control from Running in Internet Explorer
http://support.microsoft.com/kb/240797

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In