index in help and support will no display

[Guest]

Win XP Pro is OS.
When I go START>HELP AND SUPPORT>INDEX the index box on the left opens with
nothing but a red X in a small box in the upper left corner on the box that
the index should be listed in. I can search for something and the index for
the item searched for will display.
Can someone please tell me how to correct this?

 

[Black Baptist]

=?Utf-8?B?ZmFjc21zaQ==?= rambled on in microsoft.public.windowsxp.general:

Win XP Pro is OS.
When I go START>HELP AND SUPPORT>INDEX the index box on the left opens
with
nothing but a red X in a small box in the upper left corner on the box
that the index should be listed in. I can search for something and the
index for the item searched for will display.
Can someone please tell me how to correct this?

I'd right click C:\WINDOWS\inf\Pchealth.inf and select install, have your xp
cd handy.

 

[Guest]

I am having the same problem you describe, but was unable to follow the
instructions from Black Baptist. Have you resolved this? If yes, how?

 

[Ramesh, MS-MVP]

Post your system information (Service Pack level, hotfixes applied etc).
For XP Pro, type in Start/Run:

CMD /C SYSTEMINFO >C:\Sysinfo.txt

Then open C:\Sysinfo.txt in Notepad and post the contents here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I am having the same problem you describe, but was unable to follow the
instructions from Black Baptist. Have you resolved this? If yes, how?

 

[Guest]

I wasn't sure what would be relevant, if there's additional information you
need, let me know.

OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 2 Build 2600
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
System Model: Dell DM051
System Type: X86-based PC
Processors: [01]: X86 Family 15 Model 4 Stepping 3 GenuineIntel ~3192 Mhz
[02]: X86 Family 15 Model 4 Stepping 3 GenuineIntel ~3192 Mhz
BIOS Version: Dell - 6
Boot Device: \Device\HarddiskVolume2
Hotfixes: [01]: Q147222
[02]: S867460 - update
[03]: KB835221wxp - update
Network Cards: [01]: Intel(R) PRO/100 VE Network Connection
Connection Name: Local Area Connection
Status: Media Disconnected

Post your system information (Service Pack level, hotfixes applied etc).
For XP Pro, type in Start/Run:

CMD /C SYSTEMINFO >C:\Sysinfo.txt

Then open C:\Sysinfo.txt in Notepad and post the contents here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I am having the same problem you describe, but was unable to follow the
instructions from Black Baptist. Have you resolved this? If yes, how?

Win XP Pro is OS.
When I go START>HELP AND SUPPORT>INDEX the index box on the left opens
with
nothing but a red X in a small box in the upper left corner on the box
that
the index should be listed in. I can search for something and the index
for
the item searched for will display.
Can someone please tell me how to correct this?

 

[Ramesh, MS-MVP]

See section "How to reset the default settings of the HTML Help control" in
this article

How to help protect against the Internet Explorer Click and Scroll security
issue:
http://support.microsoft.com/kb/888534

- - -
Disabling Hhctrl.ocx prevents Internet Explorer from instantiating the
control. This configuration causes program compatibility issues. Some
examples of such issues are:

In Help and Support Center, the Index feature no longer works.
In HTML Help, features such as Related Topics and Shortcuts no longer work.
Features that are provided by the HTML Help control in Enterprise intranet
programs no longer work

- - -

Help and Support Center Index is blank with a Red X mark:
http://windowsxp.mvps.org/helpctrindex.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I wasn't sure what would be relevant, if there's additional information you
need, let me know.

OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 2 Build 2600
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
System Model: Dell DM051
System Type: X86-based PC
Processors: [01]: X86 Family 15 Model 4 Stepping 3 GenuineIntel ~3192 Mhz
[02]: X86 Family 15 Model 4 Stepping 3 GenuineIntel ~3192 Mhz
BIOS Version: Dell - 6
Boot Device: \Device\HarddiskVolume2
Hotfixes: [01]: Q147222
[02]: S867460 - update
[03]: KB835221wxp - update
Network Cards: [01]: Intel(R) PRO/100 VE Network Connection
Connection Name: Local Area Connection
Status: Media Disconnected

 

[Guest]

I was able to follow the instructions up to #4. I saved the two documents on
my desktop. I'm stuck now.

How do I test the batch file?

Can you explain step #5 in plain English? 5d refers to a GPO I should have
created earlier.

Can you walk me through this?

 

[Ramesh, MS-MVP]

Steps 3 & 4 are not necessary for stand-alone systems. Simply right-click
the "EnableHhctrl.reg" file that you've already created, and then choose
Merge. That's it.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was able to follow the instructions up to #4. I saved the two documents
on
my desktop. I'm stuck now.

How do I test the batch file?

Can you explain step #5 in plain English? 5d refers to a GPO I should have
created earlier.

Can you walk me through this?

 

[Guest]

THANK YOU!

Steps 3 & 4 are not necessary for stand-alone systems. Simply right-click
the "EnableHhctrl.reg" file that you've already created, and then choose
Merge. That's it.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was able to follow the instructions up to #4. I saved the two documents
on
my desktop. I'm stuck now.

How do I test the batch file?

Can you explain step #5 in plain English? 5d refers to a GPO I should have
created earlier.

Can you walk me through this?

See section "How to reset the default settings of the HTML Help control"
in
this article

How to help protect against the Internet Explorer Click and Scroll
security
issue:
http://support.microsoft.com/kb/888534

- - -
Disabling Hhctrl.ocx prevents Internet Explorer from instantiating the
control. This configuration causes program compatibility issues. Some
examples of such issues are:

In Help and Support Center, the Index feature no longer works.
In HTML Help, features such as Related Topics and Shortcuts no longer
work.
Features that are provided by the HTML Help control in Enterprise intranet
programs no longer work

- - -

Help and Support Center Index is blank with a Red X mark:
http://windowsxp.mvps.org/helpctrindex.htm

 

[Ramesh, MS-MVP]

YW. Did that help ?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


THANK YOU!