B
Benny91
have windows XP media center edition that came with my HP pavillion desktop
my problems started about a month ago when my preset desktop background
disappered and all i had was a blue screen. I tried changing it but when i
did the background option on was always "disabled". i also got an error
message about processing some paramers c576dc9 or something like that and i
would just click cancel a few times and all was well. Then a few weeks ago i
wanted to use the comp and all of the sudden i kept on receiving error
messages from windows data executionn prevention about my internet explorer
and as soon as i clicked off the message it woudl give me the option to send
an error report and i would say no and the cycle would begin again. Then my
blue background vanished and i was left with the active desktop recovery and
i would tell the comp to recover my desktop but nothing happened. A few days
ago, i logged on and got my original desktop picture back but i had no icons,
taskbar, start button etc. I pulled up task mananger and tried to run
explorer.exe in the new task bar but nothing happened. Depending on which
user i signed in as, i would get an error message about dr.mortem postmortem
debugger having to close so i would close. So in the end no matter what user
account i log in on i can only see the desktop picture and nothing else. I
have tried to start the computer i safe mode, safe mode in networking, and
last good configuration. I had minor sucess with the last good
configuration-- i got a taskbar with a start button but i could not use the
start button.
i think that some kind of spyware/adware/malware is what's affecting my comp
but i don't know how to scan/remove it seeing as how i can't do anything on
my comp.
I don't know if i need to do a system recovery or what that even is
i'm sorry for my long post but i wanted to explain the problem in detail
If anyone has any clue about what i need to do, please don't hesitate to reply
thank you so much
my problems started about a month ago when my preset desktop background
disappered and all i had was a blue screen. I tried changing it but when i
did the background option on was always "disabled". i also got an error
message about processing some paramers c576dc9 or something like that and i
would just click cancel a few times and all was well. Then a few weeks ago i
wanted to use the comp and all of the sudden i kept on receiving error
messages from windows data executionn prevention about my internet explorer
and as soon as i clicked off the message it woudl give me the option to send
an error report and i would say no and the cycle would begin again. Then my
blue background vanished and i was left with the active desktop recovery and
i would tell the comp to recover my desktop but nothing happened. A few days
ago, i logged on and got my original desktop picture back but i had no icons,
taskbar, start button etc. I pulled up task mananger and tried to run
explorer.exe in the new task bar but nothing happened. Depending on which
user i signed in as, i would get an error message about dr.mortem postmortem
debugger having to close so i would close. So in the end no matter what user
account i log in on i can only see the desktop picture and nothing else. I
have tried to start the computer i safe mode, safe mode in networking, and
last good configuration. I had minor sucess with the last good
configuration-- i got a taskbar with a start button but i could not use the
start button.
i think that some kind of spyware/adware/malware is what's affecting my comp
but i don't know how to scan/remove it seeing as how i can't do anything on
my comp.
I don't know if i need to do a system recovery or what that even is
i'm sorry for my long post but i wanted to explain the problem in detail
If anyone has any clue about what i need to do, please don't hesitate to reply
thank you so much