No Bluetooth Icon in Control Panel

[Guest]

SUCCESS!! I now have a Bluetooth Icon in my Control Panel, Bluetooth Support
Service in my services list, and I'm using the Microsoft Bluetooth stack in
support of my USB dongle. I tried everything you guys suggested, except the
"hack" which I'm saving for a "rainy" day, and the results were perfect.
Thanks to you both, Smirnoff and Nightowl, for your patience and advice. I
truly appreciate it.

I did one other thing that I'll pass along for your edification although I
still believe I was successful due to your suggestions. I consulted the
Microsoft Knowledge Base and found and article, 911894, concerning an error
message that appears when you install a USB transceiver for a Microsoft
keyboard or optical mouse to configure Bluetooth. It didn't seem directly
related to my problem until I read the symptoms of the problem which included
no Bluetooth icon and no Bluetooth Support Service. The cause of this issue
was a missing registry entry for Bluetooth Support Service. The resolution
involved adding the missing registry entry. I followed the instructions to do
this modification as my entry was missing. If this had any impact of the
successful outcome it was only because of your previous help, particularly
with the "ghosting" problem.

Thanks again for all your help. I learned quite a bit that will no doubt be
helpful in the future.

Regards-----Adrian

Just got your messages (Smirnoff and Nightowl). I will try your various
suggestions and let you know what happens. ----Adrian

Hi Adrian

You will only see the Bluetooth icon in the Control Panel if you are
using the Microsoft Bluetooth stack. If you're using the Blue Soleil
stack, it won't appear.

It's also not (usually) as simple as choosing one or the other; it
depends on the chipset in your dongle and whether it can work with the
MS stack or not. There is a hack you can try (make a backup of the
file
first!) that work for some, but if it doesn't, you will have to use
the
Blue Soleil software that came with your dongle.
http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/

I'd recommend following the procedure below before trying it, though.

You definitely should have the Bluetooth Support Service running in
the
Services list if everything's properly installed, so I suspect it
isn't.
This might be because although you uninstalled Blue Soleil, there is a
"ghost" of the old driver hanging around, which is why XP keeps re-
installing it for you. To check this:

Open a command window (Start | Run, type "cmd" without the quotes,
click
OK).
At the prompt type:
set devmgr_ show_nonpresent_devices=1 <enter>
then type:
devmgmt.msc <enter> (Device Manager opens up)

[*Important!* Don't close the Command window yet -- otherwise the
option
you just set will be lost.]

In Device Manager go to the View Menu and click on Show Hidden
Devices.
Now have a look and see what you have under Bluetooth. Also check
under
Network Adapters for any Bluetooth PAN entries. If you see, as well
as your current normal entries, any grayed-out "ghost" duplicate
entries
in either place, delete the ghost and OK your way out. Close the
command
window.

Now you can uninstall again and try re-installing the Blue Soleil
software (or if trying the hack above, uninstall, then plug in the
dongle and see if XP will install it using built-in Bluetooth).

Please do let us know how it goes. Good luck!



Tried your suggestion. Here is what happened. After I restarted my
PC and
conected the Bluetooth usb dongle I got the Microsoft Found New
Hardware
Wizard. It gives you two options--install automatically or install
from a
list or specific location. (Also, along either path you choose it
always
gives you an option to use a CD, if you have one from a vendor). I
went down
both paths in every conceivable way with appropriate restarts, and
software
uninstalls, and device uninstalls, etc. and always got the same
result--the
Blue Soleil drivers were installed although I had removed the software
through the Add/Remove capability--apparently some files were locked
and
non-removable. I was never presented with the chance to use any other
drivers as if Microsoft's bluetooth capability didn't exist. I can
see all
sorts of Microsoft Bluetooth files under \windows\System32 but they
never
seem to come into play. For example, I can see bthprops.cpl but can't
"run"
it, I can see the bthserv file which I believe has the Bluetooth
Support
services but it won't execute.

You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but
from the command prompt
Start>Run

On the hardware side my PC recognizes the usb Bluetooth device and
says it
is installed and working. I believe the problem is I don't have any
Bluetooth Support service available in the services list and thus
can't
connect external Bluetooth enable devices, i.e., my phone, with my PC.

I am mystified--no Microsoft Bluetooth capability that seems to be
working
or available, no Bluetooth icon in the Control Panel, No Bluetooth
Support
service in the services list, running absolutely the most up to date
version
of Windows XP SP2, and can't get anywhere. I appear to be cursed!!

 

[Smirnoff]

You're welcome. Glad everything is up and running now.

SUCCESS!! I now have a Bluetooth Icon in my Control Panel, Bluetooth
Support
Service in my services list, and I'm using the Microsoft Bluetooth
stack in
support of my USB dongle. I tried everything you guys suggested,
except the
"hack" which I'm saving for a "rainy" day, and the results were
perfect.
Thanks to you both, Smirnoff and Nightowl, for your patience and
advice. I
truly appreciate it.

I did one other thing that I'll pass along for your edification
although I
still believe I was successful due to your suggestions. I consulted
the
Microsoft Knowledge Base and found and article, 911894, concerning an
error
message that appears when you install a USB transceiver for a
Microsoft
keyboard or optical mouse to configure Bluetooth. It didn't seem
directly
related to my problem until I read the symptoms of the problem which
included
no Bluetooth icon and no Bluetooth Support Service. The cause of this
issue
was a missing registry entry for Bluetooth Support Service. The
resolution
involved adding the missing registry entry. I followed the
instructions to do
this modification as my entry was missing. If this had any impact of
the
successful outcome it was only because of your previous help,
particularly
with the "ghosting" problem.

Thanks again for all your help. I learned quite a bit that will no
doubt be
helpful in the future.

Regards-----Adrian

Just got your messages (Smirnoff and Nightowl). I will try your
various
suggestions and let you know what happens. ----Adrian

Hi Adrian

You will only see the Bluetooth icon in the Control Panel if you
are
using the Microsoft Bluetooth stack. If you're using the Blue
Soleil
stack, it won't appear.

It's also not (usually) as simple as choosing one or the other;
it
depends on the chipset in your dongle and whether it can work
with the
MS stack or not. There is a hack you can try (make a backup of
the
file
first!) that work for some, but if it doesn't, you will have to
use
the
Blue Soleil software that came with your dongle.
http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/

I'd recommend following the procedure below before trying it,
though.

You definitely should have the Bluetooth Support Service running
in
the
Services list if everything's properly installed, so I suspect it
isn't.
This might be because although you uninstalled Blue Soleil, there
is a
"ghost" of the old driver hanging around, which is why XP keeps
re-
installing it for you. To check this:

Open a command window (Start | Run, type "cmd" without the
quotes,
click
OK).
At the prompt type:
set devmgr_ show_nonpresent_devices=1 <enter>
then type:
devmgmt.msc <enter> (Device Manager opens up)

[*Important!* Don't close the Command window yet -- otherwise the
option
you just set will be lost.]

In Device Manager go to the View Menu and click on Show Hidden
Devices.
Now have a look and see what you have under Bluetooth. Also check
under
Network Adapters for any Bluetooth PAN entries. If you see, as
well
as your current normal entries, any grayed-out "ghost" duplicate
entries
in either place, delete the ghost and OK your way out. Close the
command
window.

Now you can uninstall again and try re-installing the Blue Soleil
software (or if trying the hack above, uninstall, then plug in
the
dongle and see if XP will install it using built-in Bluetooth).

Please do let us know how it goes. Good luck!


2007:

Tried your suggestion. Here is what happened. After I restarted
my
PC and
conected the Bluetooth usb dongle I got the Microsoft Found New
Hardware
Wizard. It gives you two options--install automatically or
install
from a
list or specific location. (Also, along either path you choose
it
always
gives you an option to use a CD, if you have one from a vendor).
I
went down
both paths in every conceivable way with appropriate restarts,
and
software
uninstalls, and device uninstalls, etc. and always got the same
result--the
Blue Soleil drivers were installed although I had removed the
software
through the Add/Remove capability--apparently some files were
locked
and
non-removable. I was never presented with the chance to use any
other
drivers as if Microsoft's bluetooth capability didn't exist. I
can
see all
sorts of Microsoft Bluetooth files under \windows\System32 but
they
never
seem to come into play. For example, I can see bthprops.cpl but
can't
"run"
it, I can see the bthserv file which I believe has the Bluetooth
Support
services but it won't execute.


You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ),
but
from the command prompt
Start>Run



On the hardware side my PC recognizes the usb Bluetooth device
and
says it
is installed and working. I believe the problem is I don't have
any
Bluetooth Support service available in the services list and thus
can't
connect external Bluetooth enable devices, i.e., my phone, with
my PC.

I am mystified--no Microsoft Bluetooth capability that seems to
be
working
or available, no Bluetooth icon in the Control Panel, No
Bluetooth
Support
service in the services list, running absolutely the most up to
date
version
of Windows XP SP2, and can't get anywhere. I appear to be
cursed!!