No Bluetooth Icon in Control Panel

[Guest]

There is no Bluetooth Icon in the Control Panel for me to add my device.

I am running XP Pro Version 2002 Service Pack 2. I am trying to synchronize
with my Motorola KRZR K1 cell phone. I am on a wireless network at my home
business.

How do I get this to work and how do I get the icon?

 

[C J.]

I bought and use a Kensington Bluetooth USB dongle for my cingular razor
phone. It comes with software to set it up. Doing some research on
accessories for your cell phone might produce a
better solution for you.

 

[Smirnoff]

There is no Bluetooth Icon in the Control Panel for me to add my
device.

I am running XP Pro Version 2002 Service Pack 2. I am trying to
synchronize
with my Motorola KRZR K1 cell phone. I am on a wireless network at my
home
business.

How do I get this to work and how do I get the icon?
--

You could try Right-click My Computer>Manage>Services and
Applications>Double click Services>Bluetooth Support Services>Start the
Service.
Right-click Bluetooth Support Services again>Properties>In the general
tab, select automatic for Startup Type

 

[Guest]

There is no "Bluetooth Support Services" listing in Services.

 

[Smirnoff]

Do you have a USB connection for Bluetooth. If so, does windows detect
new hardware?

 

[Guest]

I also don't have "Bluetooth support services" listing in Services, and no
"Bluetooth Devices" icon in control panels. So, I'm assuming something needs
to be re-installed? If you Start>Run type: bthprops.cpi it is supposed to
bring up the control panel folder. On mine it does not. I search for the file
and it is on the computer in two places but does not bring up anything. How
can it be restored??

 

[Smirnoff]

I had this problem some time ago, so I'm trying to remember how it was
fixed.
When you plug in USB connection, does Windows detect new hardware?
Does device appear in Right-click My computer>Open?
Also, when I finally got my bluetooth icon back, it initially appeared
as the last icon in Control Panel, not alphabetically. So, when
checking, make sure that Control Panel window is maximised.

 

[Smirnoff]

The Start>Run command should be bthprops.CPL not CPI

 

[Smirnoff]

Also, try http://support.microsoft.com/kb/883258

I also don't have "Bluetooth support services" listing in Services, and
no
"Bluetooth Devices" icon in control panels. So, I'm assuming something
needs
to be re-installed? If you Start>Run type: bthprops.cpi it is supposed
to
bring up the control panel folder. On mine it does not. I search for
the file
and it is on the computer in two places but does not bring up
anything. How
can it be restored??

 

[Guest]

I have exactly the same problem--did you (Gary) find a fix?

 

[Smirnoff]

Have you got a Bluetooth USB connection device (dongle).
Although XP has drivers to support Bluetooth, I believe you need one of
these, unless you have some kind of internal PCI card that supports
Bluetooth.
Otherwise, I don't think you can just "enable it". Similarly, you can
enable wireless connection but you need a wireless card or dongle to use
it.

 

[Guest]

Yes, I have a Bluetooth USB dongle. The hardware (device) side of things
seem to be fine, according to device manager, but I have no Bluetooth
Support services or Bluetooth Icon, I can see bthprops.cpl but can't "run"
it, and I can't complete a connection between a Bluetooth enabled phone and
my PC running the Windows XP SP2 with all current updates. I have tried this
with drivers supplied by Blue Soleil, came with the dongle, and I have tried
it with native Microsoft driver capability--no luck. It is a mystery

 

[Smirnoff]

OK, let's try this.
Generally speaking, most people would advise you to use the driver
supplied with your Bluetooth dongle - normally comes on CD. As with
wireless utilities, this is not always the case.
It may be that there is a conflict with Blue Sun/Soleil and Windows
drivers.
Try going into Control Panel>Add/Remove and removing Blue Soleil (you
can always use CD to re-install).
Reboot.
Then plug in your Blue Soleil USB dongle,
Does Windows inform you that "New hardware device detected"?.
Followed by: "Windows will now install drivers for this device"?
If so, allow Windows to do this.
When I first tried this , I thought it had failed, I couldn't see
Bluetooth icon in control panel but when I maximised the window, it was
the last icon in the list. Only when Control Panel window was closed and
re-opened did it appear in alphabetical order
See if this works and we'll take it from there.

 

[Guest]

Tried your suggestion. Here is what happened. After I restarted my PC and
conected the Bluetooth usb dongle I got the Microsoft Found New Hardware
Wizard. It gives you two options--install automatically or install from a
list or specific location. (Also, along either path you choose it always
gives you an option to use a CD, if you have one from a vendor). I went down
both paths in every conceivable way with appropriate restarts, and software
uninstalls, and device uninstalls, etc. and always got the same result--the
Blue Soleil drivers were installed although I had removed the software
through the Add/Remove capability--apparently some files were locked and
non-removable. I was never presented with the chance to use any other
drivers as if Microsoft's bluetooth capability didn't exist. I can see all
sorts of Microsoft Bluetooth files under \windows\System32 but they never
seem to come into play. For example, I can see bthprops.cpl but can't "run"
it, I can see the bthserv file which I believe has the Bluetooth Support
services but it won't execute.

On the hardware side my PC recognizes the usb Bluetooth device and says it
is installed and working. I believe the problem is I don't have any
Bluetooth Support service available in the services list and thus can't
connect external Bluetooth enable devices, i.e., my phone, with my PC.

I am mystified--no Microsoft Bluetooth capability that seems to be working
or available, no Bluetooth icon in the Control Panel, No Bluetooth Support
service in the services list, running absolutely the most up to date version
of Windows XP SP2, and can't get anywhere. I appear to be cursed!!

 

[Smirnoff]

Download Windows Install Cleanup Utility:
http://support.microsoft.com/kb/290301
Download link can be found under More Information.
Can you see a reference to Blue Soleil? If so, highlight it and click
remove.
If Blue Soleil is not listed, WICU is worth keeping.

Download TweakUI (power Toys for Windows XP):
http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
When you click Control Panel can you see bthprops.cpl? If so is it
ticked?
If you can see it, tick it and Apply.

Check to see if bluetooth support is now in Services.

 

[Smirnoff]

Have just checked my files in Windows Explorer>Windows>System32>Show
Hidden Files. Scroll down
I have four files relating to bluetooth. Three Application extensions:
bthci.dll, bthserv.dll and btpanui.dll.
Plus 1 Control Panel extension: bthprops.
If you DO see these, try right clicking the bthprops file and selecting
Open With Control Panel.
If you do not see any of these files, it may be worth visiting:
http://search.microsoft.com/results.aspx?siteID=1&q=bthprops&mkt=&mkt=en-US

 

[Smirnoff]

Hey, just noticed earlier in this thread that you tried to Run
bthprops.cpi. No wonder it didn't work. You have to Start>Run
bthprops.cpl, that's (cpL) not (i).

 

[Nightowl]

Hi Adrian

You will only see the Bluetooth icon in the Control Panel if you are
using the Microsoft Bluetooth stack. If you're using the Blue Soleil
stack, it won't appear.

It's also not (usually) as simple as choosing one or the other; it
depends on the chipset in your dongle and whether it can work with the
MS stack or not. There is a hack you can try (make a backup of the file
first!) that work for some, but if it doesn't, you will have to use the
Blue Soleil software that came with your dongle.
http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/

I'd recommend following the procedure below before trying it, though.

You definitely should have the Bluetooth Support Service running in the
Services list if everything's properly installed, so I suspect it isn't.
This might be because although you uninstalled Blue Soleil, there is a
"ghost" of the old driver hanging around, which is why XP keeps re-
installing it for you. To check this:

Open a command window (Start | Run, type "cmd" without the quotes, click
OK).
At the prompt type:
set devmgr_ show_nonpresent_devices=1 <enter>
then type:
devmgmt.msc <enter> (Device Manager opens up)

[*Important!* Don't close the Command window yet -- otherwise the option
you just set will be lost.]

In Device Manager go to the View Menu and click on Show Hidden Devices.
Now have a look and see what you have under Bluetooth. Also check under
Network Adapters for any Bluetooth PAN entries. If you see, as well
as your current normal entries, any grayed-out "ghost" duplicate entries
in either place, delete the ghost and OK your way out. Close the command
window.

Now you can uninstall again and try re-installing the Blue Soleil
software (or if trying the hack above, uninstall, then plug in the
dongle and see if XP will install it using built-in Bluetooth).

Please do let us know how it goes. Good luck!

 

[Smirnoff]

Hi Adrian

You will only see the Bluetooth icon in the Control Panel if you are
using the Microsoft Bluetooth stack. If you're using the Blue Soleil
stack, it won't appear.

It's also not (usually) as simple as choosing one or the other; it
depends on the chipset in your dongle and whether it can work with the
MS stack or not. There is a hack you can try (make a backup of the
file
first!) that work for some, but if it doesn't, you will have to use
the
Blue Soleil software that came with your dongle.
http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/

I'd recommend following the procedure below before trying it, though.

You definitely should have the Bluetooth Support Service running in
the
Services list if everything's properly installed, so I suspect it
isn't.
This might be because although you uninstalled Blue Soleil, there is a
"ghost" of the old driver hanging around, which is why XP keeps re-
installing it for you. To check this:

Open a command window (Start | Run, type "cmd" without the quotes,
click
OK).
At the prompt type:
set devmgr_ show_nonpresent_devices=1 <enter>
then type:
devmgmt.msc <enter> (Device Manager opens up)

[*Important!* Don't close the Command window yet -- otherwise the
option
you just set will be lost.]

In Device Manager go to the View Menu and click on Show Hidden
Devices.
Now have a look and see what you have under Bluetooth. Also check
under
Network Adapters for any Bluetooth PAN entries. If you see, as well
as your current normal entries, any grayed-out "ghost" duplicate
entries
in either place, delete the ghost and OK your way out. Close the
command
window.

Now you can uninstall again and try re-installing the Blue Soleil
software (or if trying the hack above, uninstall, then plug in the
dongle and see if XP will install it using built-in Bluetooth).

Please do let us know how it goes. Good luck!

Tried your suggestion. Here is what happened. After I restarted my
PC and
conected the Bluetooth usb dongle I got the Microsoft Found New
Hardware
Wizard. It gives you two options--install automatically or install
from a
list or specific location. (Also, along either path you choose it
always
gives you an option to use a CD, if you have one from a vendor). I
went down
both paths in every conceivable way with appropriate restarts, and
software
uninstalls, and device uninstalls, etc. and always got the same
result--the
Blue Soleil drivers were installed although I had removed the software
through the Add/Remove capability--apparently some files were locked
and
non-removable. I was never presented with the chance to use any other
drivers as if Microsoft's bluetooth capability didn't exist. I can
see all
sorts of Microsoft Bluetooth files under \windows\System32 but they
never
seem to come into play. For example, I can see bthprops.cpl but can't
"run"
it, I can see the bthserv file which I believe has the Bluetooth
Support
services but it won't execute.

You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but
from the command prompt
Start>Run

 

[Guest]

Just got your messages (Smirnoff and Nightowl). I will try your various
suggestions and let you know what happens. ----Adrian

Hi Adrian

You will only see the Bluetooth icon in the Control Panel if you are
using the Microsoft Bluetooth stack. If you're using the Blue Soleil
stack, it won't appear.

It's also not (usually) as simple as choosing one or the other; it
depends on the chipset in your dongle and whether it can work with the
MS stack or not. There is a hack you can try (make a backup of the
file
first!) that work for some, but if it doesn't, you will have to use
the
Blue Soleil software that came with your dongle.
http://joncellini.com/blog/archives/2004/10/07/further-adventures-with-bluetooth/

I'd recommend following the procedure below before trying it, though.

You definitely should have the Bluetooth Support Service running in
the
Services list if everything's properly installed, so I suspect it
isn't.
This might be because although you uninstalled Blue Soleil, there is a
"ghost" of the old driver hanging around, which is why XP keeps re-
installing it for you. To check this:

Open a command window (Start | Run, type "cmd" without the quotes,
click
OK).
At the prompt type:
set devmgr_ show_nonpresent_devices=1 <enter>
then type:
devmgmt.msc <enter> (Device Manager opens up)

[*Important!* Don't close the Command window yet -- otherwise the
option
you just set will be lost.]

In Device Manager go to the View Menu and click on Show Hidden
Devices.
Now have a look and see what you have under Bluetooth. Also check
under
Network Adapters for any Bluetooth PAN entries. If you see, as well
as your current normal entries, any grayed-out "ghost" duplicate
entries
in either place, delete the ghost and OK your way out. Close the
command
window.

Now you can uninstall again and try re-installing the Blue Soleil
software (or if trying the hack above, uninstall, then plug in the
dongle and see if XP will install it using built-in Bluetooth).

Please do let us know how it goes. Good luck!

Tried your suggestion. Here is what happened. After I restarted my
PC and
conected the Bluetooth usb dongle I got the Microsoft Found New
Hardware
Wizard. It gives you two options--install automatically or install
from a
list or specific location. (Also, along either path you choose it
always
gives you an option to use a CD, if you have one from a vendor). I
went down
both paths in every conceivable way with appropriate restarts, and
software
uninstalls, and device uninstalls, etc. and always got the same
result--the
Blue Soleil drivers were installed although I had removed the software
through the Add/Remove capability--apparently some files were locked
and
non-removable. I was never presented with the chance to use any other
drivers as if Microsoft's bluetooth capability didn't exist. I can
see all
sorts of Microsoft Bluetooth files under \windows\System32 but they
never
seem to come into play. For example, I can see bthprops.cpl but can't
"run"
it, I can see the bthserv file which I believe has the Bluetooth
Support
services but it won't execute.

You don't RUN bthprops.cpl from Win Explorer (\windows\System32 ), but
from the command prompt
Start>Run