No Audio

[EricC]

MSN Messenger 6.1 and 6.2
Linksys Wireless-G Broadband Router/Switch
Windows XP SP1

Audio and Video work fine on local home networked machines connected to the
Linksys switch.

Webcam video works fine on both sides of machines connect via the Internet

Audio does not work on any Internet connections.
The target user gets and accepts the invite to start audio
'Connecting to xxxx ...' displays on the status bar for about 30 seconds
then times out.

UPnP is enabled on the Linksys
Internet Connection (Gateway) -> Properties -> Settings show dynamic msnmsgr
ports open
XP firewall is disabled

Has anyone experienced simliar problems?

 

[Jonathan Kay [MVP]]

Greetings Eric,

There were a few versions of the firmware for this particular router which didn't work
properly with Messenger, the latest should work alright if you haven't upgraded recently:
http://www.linksys.com/download

Otherwise it looks like everything's working on your end -- however, you and your contact
might try turning off the QoS Packet Scheduler. To do so, click Start, then click the
Control Panel. If you're in category view click Network and Internet connections then click
Network Connections. Right click your network/internet connection, then click Properties.
Uncheck the QoS Packet Scheduler, then reboot and try again.

If you still encounter problems, more than likely the problem is on your contacts' side.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Martin Johnson]

Jonathon,

I keep reading your advice to turn off the QoS Packet Scheduler,
unfortunately I cannot find one to turn off. I like the other people have no
Audio. I am using XP , Messenger 6.1 and an ADSL. When I click on the
Internet connection there is no QoS. Your help is sorely needed.

Thank you.

Martin Johnson

 

[EricC]

Thanks, I turned off QOS and upgraded the firmware. It's working much better
now.