No attachments

[Cobus Nieuwoudt]

I have experienced (on XP as well as Vista) from certain senders that
attachments do not show. There is no paperclip, but the file size indicates
to me that there should be attachments.

I am using Norton Anti Virus.

The question is: Why does it only happen once or twice a year?

Is there a way to retrieve the missing attachments?

Cobus

 

[Steve Cochran]

Its likely Norton. See point 3 here: www.oehelp.com/OETips.aspx#3

Its also could be due to the messages being sent from Outlook and using the
RTF format (instead of HTML or plain text) and then WinMail cannot decipher
the attachments.

steve

 

[Gary VanderMolen]

When you receive one of those, press Ctrl-F3 which will show you
the source code. If that source code mentions 'winmail.dat'
then the message was sent by someone using Outlook with the
non-compatible RTF format.

 

[Frank Saunders MS-MVP IE,OE/WM]

I have experienced (on XP as well as Vista) from certain senders that
attachments do not show. There is no paperclip, but the file size
indicates
to me that there should be attachments.

I am using Norton Anti Virus.

The question is: Why does it only happen once or twice a year?

Is there a way to retrieve the missing attachments?

Cobus

If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not understand
Outlook's RTF format. Ask the Outlook user to please use Plain Text,
especially when sending attachments.