Attachment problem

[Cameronian]

I am using Windows Mail and cannot access attachments on some messages. The
inbox list shows the paperclip indicating that an attachment is present and
the message size reflects an attachment but when the message is opened there
is no attchment (or paperclip in the blue-bar area). In the security tab I
have cleared the "Do not allow attachments to be saved or opened..." box
also.

I am confused.

All suggestions to a solution appreciated.

 

[mac]

I am using Windows Mail and cannot access attachments on some messages. The
inbox list shows the paperclip indicating that an attachment is present and
the message size reflects an attachment but when the message is opened
there is no attchment (or paperclip in the blue-bar area). In the security
tab I have cleared the "Do not allow attachments to be saved or opened..."
box also.

I am confused.

All suggestions to a solution appreciated.

Are you set to read all mail in plain text, tools>options>read.

Which antivirus are you using? Try disabling the mail scan option within its
settings.

If AVG? Then uninstall and reinstall using the Custom install option, midway
into the installation, and disable mail scanning.

 

[Gary VanderMolen]

Take at look at the source code for that message by pressing Ctrl-F3.
Does it show the filename of the attachment? Is is named Winmail.dat?

 

[Cameronian]

Take at look at the source code for that message by pressing Ctrl-F3.
Does it show the filename of the attachment? Is is named Winmail.dat?

It is indeed named Winmail.dat. What are your thoughts?

 

[Cameronian]

Are you set to read all mail in plain text, tools>options>read.

I've tried using both but it still occurs.

Which antivirus are you using? Try disabling the mail scan option within
its settings.

I do use AVG and I'll try this to see. Thanks

 

[Gary VanderMolen]

It means that the sender used a proprietary Outlook format for
encoding attachments. Only another Outlook program can decode
that attachment (besides some third party decoders).
Ask the sender to resend using either plain text (preferred) or
standard HTML format. For more on this issue see:
http://email.about.com/od/outlooktips/qt/et121705.htm

 

[Cameronian]

Thanks for the info.

I can access the attachments using my web based service for my pop account
but of course it defeats the purpose and conveniances of Mail!

Again, much appreciated for the assistance.

 

[Gary VanderMolen]

You're very welcome.
Most of the webmail services have the Outlook decoder built-in.