No answer from Help and Support and system restore a.o.

[Guest]

When I click Help and Support in Start panel nothing happens. When I click
System restore in Programmes nothing happens. When I click System information
same thing. Just a glimpse of the hourglass, then nothing.
Have tried to acces in other ways but there is no reaction at all. Even
doubleclicked rstrui.exe in system32-file in explorer.
Do not want to reinstall sr as express wish is to go back to earlier state.

 

[Guest]

This happened after I 'cleaned up' with the program Advanced WindowsCare v2.

 

[Guest]

After trying some of the fixes mentioned here I now get the message *Windows
cannot find helpctr.exe.*
After recommended search I found to files on my PC:
HELPCTR.EXE-OBD5B31B.pf C:\WINDOWS\Prefetch
*icon blue ?*HelpCtr.exe C:\WINDOWS\pchealth\helpctr\binary

 

[Maurice N ~ MVP]

Who publishes "Advanced WindowsCare"? and where did you get it?

Try restarting your system in Safe Mode, and in there, try using System Restore to go back to a date prior to all this "cleanup".

As the pc is powering up (or restarting), tap & repeat tapping F8 Function key. Then select "Safe Mode" from the startup choices.

 

[Guest]

Since I have in the meantime been able to make a system restore the cleansing
program has vanished from my pc.
However, my worries are not over: neither Help and Support nor System
Restore is at my disposal now - I cannot open them!

 

[Guest]

BTW - thank you for your attempt at helping.

Who publishes "Advanced WindowsCare"? and where did you get it?

Try restarting your system in Safe Mode, and in there, try using System Restore to go back to a date prior to all this "cleanup".

As the pc is powering up (or restarting), tap & repeat tapping F8 Function key. Then select "Safe Mode" from the startup choices.

 

[Joe Wright]

Since I have in the meantime been able to make a system restore the cleansing
program has vanished from my pc.
However, my worries are not over: neither Help and Support nor System
Restore is at my disposal now - I cannot open them!

Look here:
235. Restore Help and Support Service
http://www.kellys-korner-xp.com/xp_tweaks.htm

Look at 278 and 289 in the right cloumn:
http://www.kellys-korner-xp.com/xp_tweaks.htm

 

[Maurice N ~ MVP]

humh, How did you manage a "system restore" in the the first place? or did you mean a manufacturer's Recovery CD as opposed to XP's System Restore?

In any event, see Bert Kinney's pages on System Restore
Troubleshoot System Restore “Restore Point Failures†in Windows XP
http://bertk.mvps.org/html/body_srfail.html