Lost XP Help & Support and System Restore

[Guest]

Running XP Home (SP2) and tried to upgrade Norton Antivirus to 2005. Got
errors that were not resolved after trying all related suggestions on the
Symantec website.

Decided to restore to earlier day's version of system image using System
Restore. Seemed to start fine, but hung up with a blue screen and no errors.
Eventually rebooted the PC. Started fine, but when I click on "help &
support" nothing happens.

Tried to restart the "system restore" by going through the start menu, but a
blank window pops up with nothing in it and nothing happens. Tried to start
restore from safe mode and command line (using instructions from microsoft's
website), but the same thing happens.

The applications that I have tried seem to work fine and data is in tact.

Recommendations, please!

Thanks, in advance. sms

 

[Ramesh, MS-MVP]

For the System Restore (blank UI) issue, run these commands:

From Start-Run, type:

regsvr32 jscript
regsvr32 vbscript
regsvr32 /i mshtml

 

[Guest]

Thanks!
I was able to get system restore to work following your suggestions. Have
restored to an earlier version and shift my focus to Symantec on the original
problems. Thanks again! sms

 

[Ramesh, MS-MVP]

You're welcome sms.