No Active Internet Connection Error Message

[Guest]

I have an older computer that I added XP to (Home Edition, Version 2002,
Service Pack 2) and also have broadband internet connection. I am able to
access the internet, but I have a few programs that I have downloaded (one is
SmartMusic 10.0 for my daughter's band class) and when I try to run the
program I get an error that says "an active internet connection is required".
I have disabled the firewall but still no luck. My modem is connected to a
linksys router. Any help would greatly be appreciated!!

 

[Guest]

you might have to forward a specific port on the router, do some checking and
see if you find what port the program is trying to use.

 

[Brian A.]

I have an older computer that I added XP to (Home Edition, Version 2002,
Service Pack 2) and also have broadband internet connection. I am able to
access the internet, but I have a few programs that I have downloaded (one is
SmartMusic 10.0 for my daughter's band class) and when I try to run the
program I get an error that says "an active internet connection is required".
I have disabled the firewall but still no luck. My modem is connected to a
linksys router. Any help would greatly be appreciated!!

It may/may not be an Administrative Privileges issue, depending on the application.
You may also need to either set the app as allowed and/or forward a port depending on
the app.

As for SmartMusic, it requires Full Administrative access to the computer to
activate. ( See the second link )

Do I have to be online to use SmartMusic?
http://makemusic.custhelp.com/cgi-b...25uZWN0aW9uIGlzIHJlcXVpcmVk&p_li=&p_topview=1

or if link wraps/breaks: http://tinyurl.com/3xwjbd

How do I use SmartMusic if I'm on a Network?
http://makemusic.custhelp.com/cgi-b...25uZWN0aW9uIGlzIHJlcXVpcmVk&p_li=&p_topview=1

or if link wraps/breaks: http://tinyurl.com/2n6258

Or start here:
http://makemusic.custhelp.com/cgi-b...nternet+connection+is+required&p_new_search=1

or if link wraps/breaks: http://tinyurl.com/3yrs4f

Or click the "Ask a question" tab on the linked page to access their online support.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

when it comes to this, I'm pretty ignorant, so please bear with me! how
do I find out the port?

 

[Brian A.]

After looking around some more at SmartMusic's site I don't think it's a Port
Forwarding issue. I tend to lean towards "you need to add the app" to your firewalls
program web access list as "Allowed". You mention you have a Linksys router, check
the routers logs to see if there's entries on what port may be closed/blocked that is
related to the app if you wish.
You also need to check your web browser to make sure it's not blocking cookies.

From SmartMusic support on: "no internet access to site but you can still surf the
web".
http://makemusic.custhelp.com/cgi-bin/makemusic.cfg/php/enduser/popup_adp.php

To help others help you, please provide:
Router model
Firewall application
Web Browser and Version


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375