NO ACCESS TO INTERNET EXPLOREROR WINDOWS EXPLORER

[AS]

I canot access my internet exlorer or my windows exlporer,
everytime i double click on the icons my computer just
blinks and dos nothing i tried re-installing inbternet
explorer and scanning for viruses, yet nothing works.
also, when i click on icons on my descktop nothing opens,
it just blicnks.
Can anyone give me any adise?
THanks
please email me with your ideas
(e-mail address removed)

 

[PA Bear]

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://www.microsoft.com/athome/security/protect/default.aspx

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

AumHa Forums
http://forum.aumha.org

 

[Kelly]

Hi,

You will need to use a secondary system to download these four cleaners:
Ad-Aware, Spybot, CW Shredder and HijackThis to a CD. Make sure after
downloading them to update each.
http://www.kellys-korner-xp.com/xp_c.htm#cleanup

 

[Rock]

What do you mean by a secondary system?? I have been having the same problems
as AS but only have 1 computer if that is what you mean. I have seen many
messages sending us to other websites to clean up the spyware etc., but
without IE I can't get to the internet to view the sites needed to clean up
the system! HELP
Thanks Kelly

:

What she meant was download them on another computer that can access the
internet, burn to a cd and install in your system.

 

[Kelly]

Download the programs from another system (neighbor, etc), save them to
floppy or cd and then run them on your system. Note, make sure to update
them first before saving.