new to xp.. know nothing!!

[traceybeegee]

had Window 2000, installed Window xp. firstly, I cannot get on the internet
(AOL is my ISP) secondly, I therefore cannot register/activate my xp. where
to go from here? can I register/activate on another computer in the house? 1
runs xp and the other runs 2000?

 

[Jasper]

had Window 2000, installed Window xp. firstly, I cannot get on the
internet
(AOL is my ISP) secondly, I therefore cannot register/activate my xp.
where
to go from here? can I register/activate on another computer in the house?
1
runs xp and the other runs 2000?

You have 30 days to activate XP.
There is the activate by telephone option you can use. Pick it from the list
on the activation page and follow the instuctions.
First try to figure out the network problem, then you can do the online
activation.

 

[David B.]

Contact AOL for assistance with their software.
Use the activate by phone option to activate your copy of XP.

 

[traceybeegee]

called aol, of no help whatsoever..
if i call, what will that do?

 

[traceybeegee]

thats it in a nutshell... what might BE the network problem?
suggestions?

 

[Lem]

thats it in a nutshell... what might BE the network problem?
suggestions?

You might get some suggestions if you provided a little more information
than "I cannot get on the internet."

You can start by describing exactly how your computer is connected to
the Internet, including the make and model of the devices between your
computer and the wall jack and the connection between your computer and
such devices (e.g., Ethernet, USB, other).

Then describe in detail what happens when you try, including the steps
you take, what happens, and the complete text of any error messages you
receive.

The reason that you were advised to call AOL is that AOL uses
non-standard means of connecting to the Internet (at least the last I
knew, which admittedly is several years ago) and therefore standard
Windows troubleshooting is of little help. If AOL support can't help
you, you might seriously changing to another ISP.

 

[Jasper]

called aol, of no help whatsoever..
if i call, what will that do?

First you need to get net access. Have you made sure that the drivers for
your network card are installed ?
Is Your AOL on dialup, DSL or Cable ?
wireless or hardwired network ?
You must be using a router if you have 2 other computers hooked up what
brand is it?
we need to know more

 

[David B.]

So your paying AOL for internet access and they won't help you fix your
problem, your paying them why?
Your issue is with AOL and their software, not Windows XP, this group is for
assistance with Windows XP issues, not AOL's bloated, crappy mess of an
application.

You call Microsoft to get your copy of XP activated.

 

[Malke]

thats it in a nutshell... what might BE the network problem?
suggestions?

After you installed XP did you then install drivers for all your hardware -
chipset, ethernet adapter, sound, video, etc.? If not, this is your next
step and why you can't get on the Internet.

Never get drivers from Windows Update. Get them from:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows

Obviously if you need to download drivers you'll have to get them from a
computer with Internet connectivity and put them on a USB thumb drive or
burn to CD-R to take to the target machine.

Malke

 

[Jack [MVP-Networking]]

Hi
First thing make sure that you have Internet connection whether you activate
or Not does not matter to the main issue of Not having Internet connection.
As for help for the Internet connection you have to explain what is the make
of your Network.
Modem, Router, Authentication?
I do not know if it applies to what AOL is connecting you to, but maybe this
can Help.
http://www.ezlan.net/debug.html
Jack (MS, MVP-Networking)

 

[Anteaus]

Whoooaaa.. First things first.

Before considering anything like Internet access, my first port of call
would be Control Panel>System>Hardware, and look in Device Manager for any
items with missing drivers. Until you rectify any deficiencies of this kind,
all sorts of things will not work.

Since you can't download, you will need a second computer to get any
required drivers, and will have to transfer them using a CD-R or USB memory.
(Assuming USB works of course, which it may not if the chipset drivers are
missing)

BTW I would leave activation until it's been got working properly. No point
in having to activate twice if you find you need to redo the install.