New Mail Desktop Alert failure

[Guest]

Hello fellow members

My computer is running Windows XP Home Edition and Office 2003 Students and
Teachers Edition. My computer is NOT connected to any network.

I have had Office 2003 installed for one year now and I have never seen the
"New Mail Desktop Alert" before. I have set it to solid and to last for 15
seconds. So if it was going to appear I should be able to see it.

As far as I know the Outlook inbox is my default inbox. In Outlook's
options I have selected to make Outlook the default e-mail program.

I have selected "Briefly change the mouse cursor" but the mouse cursor does
not briefly change either.

However, a sound does play and an envelope does apper in the notification
area of the Taskbar when a new e-mail arrives.

All Windows and Office updates are installed.


MY QUESTIONS:

Does my computer still think that Outlook Express is my default e-mail
prgram? I only have 2 e-mail programs installed. Office Outlook 2003 and
Outlook Express 6.

How can I get the "New Mail Desktop Alert" to apper when a new e-mail
arrives as it should do?

I have Norton Internet Secruity Professional 2004 installed. Could it be
interferring with the proccess when it scans incomming e-mails for viruses?

I am always grateful for any help and advice I receive from you guys!!

Cheers,
Techno Phobe.

 

[Diane Poremsky [MVP]]

do you have an antivirus program installed and use it's script blocking? is
outlook running at full screen?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Brian Tillman]

do you have an antivirus program installed and use it's script
blocking? is outlook running at full screen?

See the original post for the answer:

 

[Guest]

Thank you for your reply Diane.

Yes, I have Norton Internet Secruity Professional 2004 installed and its
script blocking is turned on.

No, Outlook 2003 is NOT running at full screen. I have its window set to
maximize.

I look forward to your reply.

Cheers,
Techno Phobe.

do you have an antivirus program installed and use it's script blocking? is
outlook running at full screen?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Hello fellow members

My computer is running Windows XP Home Edition and Office 2003 Students
and
Teachers Edition. My computer is NOT connected to any network.

I have had Office 2003 installed for one year now and I have never seen
the
"New Mail Desktop Alert" before. I have set it to solid and to last for
15
seconds. So if it was going to appear I should be able to see it.

As far as I know the Outlook inbox is my default inbox. In Outlook's
options I have selected to make Outlook the default e-mail program.

I have selected "Briefly change the mouse cursor" but the mouse cursor
does
not briefly change either.

However, a sound does play and an envelope does apper in the notification
area of the Taskbar when a new e-mail arrives.

All Windows and Office updates are installed.


MY QUESTIONS:

Does my computer still think that Outlook Express is my default e-mail
prgram? I only have 2 e-mail programs installed. Office Outlook 2003 and
Outlook Express 6.

How can I get the "New Mail Desktop Alert" to apper when a new e-mail
arrives as it should do?

I have Norton Internet Secruity Professional 2004 installed. Could it be
interferring with the proccess when it scans incomming e-mails for
viruses?

I am always grateful for any help and advice I receive from you guys!!

Cheers,
Techno Phobe.

 

[Diane Poremsky [MVP]]

Disable email scanning and script blocking - you can try one at a time to
see which is causing problems, but it very safe to disable outbound scanning
regardless.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Thank you for your reply Diane.

Yes, I have Norton Internet Secruity Professional 2004 installed and its
script blocking is turned on.

No, Outlook 2003 is NOT running at full screen. I have its window set to
maximize.

I look forward to your reply.

Cheers,
Techno Phobe.

do you have an antivirus program installed and use it's script blocking?
is
outlook running at full screen?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Hello fellow members

My computer is running Windows XP Home Edition and Office 2003 Students
and
Teachers Edition. My computer is NOT connected to any network.

I have had Office 2003 installed for one year now and I have never seen
the
"New Mail Desktop Alert" before. I have set it to solid and to last
for
15
seconds. So if it was going to appear I should be able to see it.

As far as I know the Outlook inbox is my default inbox. In Outlook's
options I have selected to make Outlook the default e-mail program.

I have selected "Briefly change the mouse cursor" but the mouse cursor
does
not briefly change either.

However, a sound does play and an envelope does apper in the
notification
area of the Taskbar when a new e-mail arrives.

All Windows and Office updates are installed.


MY QUESTIONS:

Does my computer still think that Outlook Express is my default e-mail
prgram? I only have 2 e-mail programs installed. Office Outlook 2003
and
Outlook Express 6.

How can I get the "New Mail Desktop Alert" to apper when a new e-mail
arrives as it should do?

I have Norton Internet Secruity Professional 2004 installed. Could it
be
interferring with the proccess when it scans incomming e-mails for
viruses?

I am always grateful for any help and advice I receive from you guys!!

Cheers,
Techno Phobe.