New HP laser cartridge - bad impression


P

p.numminen

What should one do after discovering that a new HP laser cartridge
causes the HP laser printer to print almost translucent impression?
 
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A

Al Bundy

What should one do after discovering that a new HP laser cartridge
causes the HP laser printer to print almost translucent impression?

Survey says:

99 people out of 100 take it back.

1 Well, that's you.
 
B

Bob Eager

What should one do after discovering that a new HP laser cartridge
causes the HP laser printer to print almost translucent impression?
More information needed. Have you just started using the printer, or was
it working immediately before the cartridge change?
 
P

p.numminen

More information needed. Have you just started using the printer, or was
it working immediately before the cartridge change?
Of course the printer was working immediately before the cartridge
change.
 
A

ato_zee

If it's new authentic HP it may say "Warranted for Cartridge Life"
see back panel, on the box. Back panel says "See enclosed leaflet".
Inside there is a leaflet saying until the toner is depleted.
HP replaced one for me, no purchase receipt asked for, because
there were grey streaks after about 3 mths of light use.
I'm in the UK, I had to send it to Norther Ireland, and the
replacement was shipped from a dispatch facility in Rugby.
I had to twist their arm though, expect a runaround.
They know if it's full or empty, and how much use, from the weight.
A full cartridge has one weight, empty another, the full service
manual for the printer gives these weights.
 
B

Bob Eager

Of course the printer was working immediately before the cartridge
change.
No 'of course', you might have had it in storage, or just acquired it.

In that case, it's pretty certain it's the toner cartridge.

In the UK, I'd return it to the retailer under the Sale of Goods Act for
immediate replacement or refund. Don't know if you have the equivalent
in Finland.
 
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W

Warren Block

What should one do after discovering that a new HP laser cartridge
causes the HP laser printer to print almost translucent impression?
Check to make sure that all packaging was removed from the toner. Some
cartridges have a plastic strip that needs to be removed. On a few of
those the grip will tear off, leaving the strip in place. The printer
will continue to print with whatever residual toner is in there, but
keeps getting lighter.
 

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