New Connections Wizard: Required Options Greyed Out

[Guest]

This problem occurred following reinstallation of XP to solve another problem I was having with my system. The reinstallation solved the original problem but created a new one!. Since reinstalling XP I've been unable to connect to the Internet using my broadband modem (or indeed the internal 56k modem which I no longer use) as the required options in the New Connections Wizard are greyed out. In brief, the problem is as follows

I launch the New Connections Wizard through Network Connections in the Control Panel

I click on "Connect to the Internet"; on the next screen I click on the second option relating to creating a manual connection. The problem occurs on the third screen of the Wizard where there are three options: (1) create a dial up connection; (2) create a broadband connection where a user name and password is required; (3) create broadband connection which is "always on". My problem is that in order to connect to my ISP I need to use option 1. However both option 1 and option 2 are greyed out so it is impossible to create the new connection

I understand that it is likely to be caused by a problem with the RAS services failing when XP boots up but I've no idea how to fix it. Step by step advice for a computer dummy very much appreciated

Thank

 

[Ron Lowe]

This problem occurred following reinstallation of XP to solve another

problem I was having with my system. The reinstallation solved the original
problem but created a new one!. Since reinstalling XP I've been unable to
connect to the Internet using my broadband modem (or indeed the internal 56k
modem which I no longer use) as the required options in the New Connections
Wizard are greyed out. In brief, the problem is as follows:

I launch the New Connections Wizard through Network Connections in the Control Panel.

I click on "Connect to the Internet"; on the next screen I click on the

second option relating to creating a manual connection. The problem occurs
on the third screen of the Wizard where there are three options: (1) create
a dial up connection; (2) create a broadband connection where a user name
and password is required; (3) create broadband connection which is "always
on". My problem is that in order to connect to my ISP I need to use option
1. However both option 1 and option 2 are greyed out so it is impossible to
create the new connection.

I understand that it is likely to be caused by a problem with the RAS

services failing when XP boots up but I've no idea how to fix it. Step by
step advice for a computer dummy very much appreciated.

Thanks

This is the usual culprit:

You Cannot Create a Network Connection After You Restore Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;329441

The usual fix is to re-apply SP1.