Networked HP Printer Problem

[Guest]

I have an HP LaserJet 4600n connected to my network. Vista finds it and
installs the driver that comes with Vista no problem and could print for the
first day.

Now it will not print. I can ping the printer, I can use the remote web
administration for the printer but all print jobs just back-up in the queue
and give an unidentified error.

I've tried restarting both printer and computer. All windows XP computers
on the network can print no problems.

 

[Guest]

i am wondering if we are havin the same issue.
Just for troubleshooting right click on the printer icon in the printers
folder and chose run elevated or run as administrator.
Then chose properties and send a test page.

If the page prints fine from there we may be having the same problem.
I have been able to work around disabling User account control but i don't
have a final fix yet.

Thanks,

 

[Guest]

No sorry. I am running as admin and still no print. I tried your the
procedure you outlined below and still no luck. I feel it must be a problem
with the driver.

Thanks

 

[Guest]

As a last resort if you are using the vendor's port you may want to try
adding a standard tcp/ip port and enter the ip address yourself through the
wizard.

Something to try....

Sorry

 

[Alan Morris [MSFT]]

If the IP of the printer changed, the jobs will fail. Scan the network
again or add a port that uses the hostname instead of static address.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

If you are using a USB port make sure you select that port before trying to
print.

 

[Guest]

IP is static. I can comunicate with the printer using the IP address in a
browser but print jobs still indicate "error-printing".

If the IP of the printer changed, the jobs will fail. Scan the network
again or add a port that uses the hostname instead of static address.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Not a USB printer. Networked with HP JetDirect.

Thanks anyway.

 

[Guest]

Maybe it could be that your printer properties are not set right for that
printer or it could be in the security setting. I know when I was trying to
print the first few times nothing was happening and I just went to the
printer properties and selected the correct port, because it was trying to
use another port: not the USB/ Virtual Printer Port, and it started working.
I hope this will help.

 

[Guest]

The properties seem to be set right. The port is correct. Prints are
getting to the queue but retuning errors. I was able to print when I first
installed the printer but not since. I've tried re-installing but still no
luck.

Thanks for your ideas.

 

[Alan Morris [MSFT]]

Is the port setup with SNMP disabled?

How is the port configured anyway?

in a cmd window run
cscript %windir%\system32\Printing_Admin_Scripts\en-US\prnport.vbs -l

you should get info like this
Server name
Port name 111.56.94.64
Host address 111.56.94.64
Protocol RAW
Port number 9100
SNMP Enabled
Community public
Device index 1

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

IP is static. I can comunicate with the printer using the IP address in a
browser but print jobs still indicate "error-printing".

If the IP of the printer changed, the jobs will fail. Scan the network
again or add a port that uses the hostname instead of static address.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

As a last resort if you are using the vendor's port you may want to try
adding a standard tcp/ip port and enter the ip address yourself through
the
wizard.

Something to try....

Sorry
--
First, plug it in.


:

No sorry. I am running as admin and still no print. I tried your the
procedure you outlined below and still no luck. I feel it must be a
problem
with the driver.

Thanks

:

i am wondering if we are havin the same issue.
Just for troubleshooting right click on the printer icon in the
printers
folder and chose run elevated or run as administrator.
Then chose properties and send a test page.

If the page prints fine from there we may be having the same
problem.
I have been able to work around disabling User account control but i
don't
have a final fix yet.

Thanks,

:

I have an HP LaserJet 4600n connected to my network. Vista finds
it
and
installs the driver that comes with Vista no problem and could
print
for the
first day.

Now it will not print. I can ping the printer, I can use the
remote
web
administration for the printer but all print jobs just back-up in
the
queue
and give an unidentified error.

I've tried restarting both printer and computer. All windows XP
computers
on the network can print no problems.

 

[Cari \(MS-MVP\)]

Check with the router manufacturer that Vista is supported.

 

[Bob Headrick]

Hi, I have similar problem with my network printer I found a solution
for it in a great tech support site that have free live chat support
that might help you too!

Here is the page for 'HP Support'
(http://www.fixya.com/support/hp/printers)

A better page for HP support is
http://forums1.itrc.hp.com/service/forums/bizsupport/home.do?forumId=2 but
you will miss the opportunity there to buy printers for *well* above retail.
$370 for a Deskjet 3820? $400 for a PSC 2210?

- Bob Headrick, MS MVP Printing/Imaging

 

[huwyngr]

For a non-manufacturer's source of help one of the first places I go
is:

http://www.fixyourownprinter.com

Solid answers especially when Moe is involved and very good supplies
plus repair kits much better than many other sources.