G
Guest
Several have had the same problem I experienced. I am running a brand new
top-of-the-line clean system with Vista Ultimate. After 100 minutes on the
phone with HP, we discovered that by simply removing and then automatically
reinstalling the network card driver, the problem was solved.
Second: When speaking with HP, they claimed Microsoft was responsible for
support on Vista. However, your website said my key was invalid. It turns out
the HP support tech discovered an hour later they are responsible.
When someone enters the key for the 90 days free support on your website, a
message should come up not saying it is invalid but directing the individual
to their hardware supplier for Vista support. It was very confusing and your
partners do not even seem clear on this.
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This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://windowshelp.microsoft.com/co...7ca&dg=microsoft.public.windows.vista.general
top-of-the-line clean system with Vista Ultimate. After 100 minutes on the
phone with HP, we discovered that by simply removing and then automatically
reinstalling the network card driver, the problem was solved.
Second: When speaking with HP, they claimed Microsoft was responsible for
support on Vista. However, your website said my key was invalid. It turns out
the HP support tech discovered an hour later they are responsible.
When someone enters the key for the 90 days free support on your website, a
message should come up not saying it is invalid but directing the individual
to their hardware supplier for Vista support. It was very confusing and your
partners do not even seem clear on this.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://windowshelp.microsoft.com/co...7ca&dg=microsoft.public.windows.vista.general