Need trouble shooting suggestions

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G

Guest

Howdy!

Imagine that you log into your account that has administrator privilege, and
you try to start the "User Accounts" tool, and the window border for "User
Accounts" is displayed, but then a small pop-up window is displayed saying
"unspecified error".
No other information is displayed. No events appear to have been logged.
The problem presents itself until logging out.

This happens intermittently on my system. Logging into another
administrative privileged account seems to clear the problem, that is to say,
if I log back into the original account after logging into a different
administrator privileged account, the problem no longer presents itself.

What troubleshooting techniques would be useful in trying to determine the
cause or trigger for this problem.

Thanks,


Doug.
 
Doug said:
Howdy!

Imagine that you log into your account that has administrator privilege,
and
you try to start the "User Accounts" tool, and the window border for "User
Accounts" is displayed, but then a small pop-up window is displayed saying
"unspecified error".
No other information is displayed. No events appear to have been logged.
The problem presents itself until logging out.

This happens intermittently on my system. Logging into another
administrative privileged account seems to clear the problem, that is to
say,
if I log back into the original account after logging into a different
administrator privileged account, the problem no longer presents itself.

What troubleshooting techniques would be useful in trying to determine the
cause or trigger for this problem.

Thanks,


Doug.
Click to expand...

Google would be a good first port of call, to see if there are any similar
previous threads, by others.

http://www.google.com/search?num=50...nspecified+error"+"control+panel"&btnG=Search

Jon
 
Thanks Jon,

I've been all over the net looking for this, and while I've found many folks
that have experienced the problem, I have yet to find any definitive
solutions or troubleshooting techniques.

Standard "Hijack this" and "scan for viruses" responses only. :-(

Doug.
 
Doug said:
Thanks Jon,

I've been all over the net looking for this, and while I've found many
folks
that have experienced the problem, I have yet to find any definitive
solutions or troubleshooting techniques.

Standard "Hijack this" and "scan for viruses" responses only. :-(

Doug.
Click to expand...


Hi Doug

If Google hasn't borne much fruit....

You've already established that it's specific to that particular account,
ie it's an issue that relates to that specific account, rather than to
Windows as a whole.

Also, it works fine, once you've logged into another account, and tried it
there.
So something is stopping it from successfully doing a required action in
that particular account, but not in others.

So, I would probably start by looking at all the programs running in the
background on that particular account
- especially those that aren't running in the background on your other
accounts.
One of these may be intefering with the user accounts process (especially
the HKCU (current user) and the "startup" folder ones)
eg try disabling all startup programs via start > run > msconfig, rebooting
and then retrying user accounts.
If that works, then you could reenable them one by one, to identify the
troublemaker.

If it worked fine 'til recently, you could try using System Restore to a
recent date, which may solve any corrupted registry settings.

Also, if it worked fine 'til recently, you could try uninstalling recently
installed programs.

A virus and spyware scan would be another thing to try.

Or, if all else fails, you could create a new administrative level account,
and copy your files across.


Jon
 
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