Need Replacement XP CD

[Guest]

I need to reformat the hard drive, but never got an XP CD. I have a
legitimate copy of Windows. How can I get a replacement CD?

Ken

 

[Tom Pepper Willett]

If your computer came with XP installed by the vendor, you need to contact
them.

Tom
|I need to reformat the hard drive, but never got an XP CD. I have a
| legitimate copy of Windows. How can I get a replacement CD?
|
| Ken
|
|

 

[Bruce Chambers]

I need to reformat the hard drive, but never got an XP CD. I have a
legitimate copy of Windows. How can I get a replacement CD?

Ken

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer.


--

Bruce Chambers

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both at once. - RAH

 

[Gerry Cornell]

Ken

What computer manufacture / supplier? Do you have a hidden restore
partition?

Why do you need to reformat the hard drive?


--


Hope this helps.

Gerry
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[Guest]

Purchased from Dell about 3 years ago. I'll contact them. I didn't get the
extended warranty, so I wasn't sure they would provide support or replacement.

This computer was hit with so many viruses, it would be better to reformat.
I can't seem to get it completely disinfected. Unfortunately, when SP2 was
downloaded computer crashed and it didn't complete the download. When I tried
to remove it, the msg I got was "if you continue all programs could become
corrupt". I didn't continue, thought it would be better to reformat and start
from scratch.

Ken

 

[Gerry Cornell]

Ken

As far as I am aware Dell provide a restore partition. This link I
suspect provides access to advice from Dell but I cannot access not
having a Dell:
http://support.dell.com/support/top...install/en/index?c=us&cs=19&l=en&s=dhs&~ck=mn

You may also find advice in the Booklet provided when you buy a Dell.

Reinstalling should always be only tried if all else fails. Below is
some advice on cleaning your machine to rid of malware:

When dealing with a persistent virus / trojan you need to delete system
restore points and not use them as they will contain the virus and put
it back into your system. Turn off System Restore until cleaning is
finished. Also run your anti-virus with updated definitions in safe
mode. Sometimes you need to run an anti-virus from a floppy and Trend
offer one that can be used.

Create a new folder named Sysclean (e.g., C:\Program files\Sysclean, or
just a desktop folder).
Download Sysclean.com (http://www.trendmicro.com/download/dcs.asp) and
place it in this folder.

Download the latest Controlled Pattern Release zip
(http://www.trendmicro.com/download/pattern.asp, e.g., lpt123.zip) and
extract its contents to the same folder. See the Readme text file for
additional instructions.

Delete Temporary Internet Files (IE Tools>Internet Options>General)
accepting the option to delete all offline content. Reboot and delete
contents of all TEMP folders and then your Recycle Bin.

Close all running programs including your anti-virus application, go
offline, and run Sysclean. For best results, do nothing with the machine
until the scan completes.

If the scan shows any infections in System Restore files and you're
running WinXP, create a new Restore Point
(Start>Programs>Accessories>System Tools>System Restore), then delete
all but the most recent Restore Point (Start>Programs>Accessories>System
Tools>Disk Cleanup>More options).

Work through the spyware removal programmes etc in turn in safe mode
until you get no results.

Afterwards, update your own anti-virus application and perform another
full system scan.

Finally run HijackThis and post the HijackThis log to the HijackThis
forum here:
http://aumha.net/

You will need to register with Aumha to be able to post.

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~