need help

[Guest]

i have Office 2003 SBE and when i try to open any template in powerpoint it
wont let me
i have searched on the discussion group and i also have the service pack 1
installd for powerpoint and it still doesnt work
i need to be able to do this so i can do my homework
any help would be great
thxs
-Joleen

 

[Sonia]

What message do you get?
How are you trying to open the template?
Can you just open PowerPoint and start a new blank presentation?

 

[Guest]

the message i get is this
C:\Program Files\Microsoft Office\Templates\Presentation Designs\Shimmer.pot
was not applied it may not be a powerpoint presentation
then another window pops up and says
Power Point can't read C:\Program Files\Microsoft
Office\Templates\Presentation Designs\Shimmer.pot
the way i open it is i go to design then i double click on whatever template
i want to open and then it gives the messages above
yes i can open powerpoint and start a blank one
but for school it tells me in my book to open specific ones that is why im
askn
thxs again
-Joleen

 

[Sonia]

Have you applied Service Pack 1 to Office 2003? You can check to see by going
to Help > About Microsoft PowerPoint . If it doesn't mention SP 1, then go to
Help > Check for Updates and follow the links to Check for Updates. That might
be all you need to do.

 

[Guest]

i have sp1 installd already
what else do i do now
thxs
-Joleen

 

[Sonia]

Have you tried just opening shimmer.pot? Go to File > Open and browse to the
location of your templates. That *may* work.

 

[Guest]

yes i have and it gave me the same messages below
-Joleen

 

[Sonia]

Something tells me that the file is damaged. Can you open other templates okay?

Did you install Office on your system? Do you have the installation CD?

 

[Guest]

no i can not open any other templates they all give me the same messages below
yes i installd office on my system and yes i have the cd
in fact b4 i had office 2003 SBE i had office xp and then i installd office
2003 SBE do u think that could of had any effect
let me know
thxs
-Joleen

 

[Sonia]

Try putting your Office 2003 CD in your drive and run setup.exe. Select Add or
Remove Features and click Next.

This is very important. - - Click the box that says something like "Choose
advanced customization of applications" and then click on Next. In the next
dialog click on the "+" next to Microsoft Office PowerPoint. Then do the same
for Design Templates. Click on the icons next to the "Typical..." and
"Additional.." templates and make sure they are set to "Run from my computer".
Then click on update and follow any instructions that appear.

Restart PowerPoint and see whether the templates now work.

 

[Guest]

i will try that when i get home im at school now
i was able to do homework at school
thxs
-Joleen

 

[John Langhans [MSFT]]

[CRITICAL UPDATE - Anyone using Office 2003 should install the Critical
Update or Service Pack 1 for Office 2003 as soon as possible. From
PowerPoint, choose "Help -> Check for Updates".]

[TOP ISSUE - Are you having difficulty opening presentations in PowerPoint
that you just created (you can save, but not open)? -
http://support.microsoft.com/?id=329820]

Hello,

There's a good chance that you are running into a known problem with Office
applications and Norton's AntiVirus software.

The Norton AntiVirus plug-in for Microsoft Office scans documents for macro
virus infections in Office products. This plug-in may cause performance
issues, the inability to open files or OLE objects from within Office (such
as design templates or Graphs in PowerPoint), or the inability to install
some Office applications.

The latest information about the problems associated with this plug-in can
be located in the following KB article:

http://support.microsoft.com/?id=329820

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

im not using norton im using mcafee and i already installd that update dont
mean to be rude but next time u reply make sure u read what has been typd b4

 

[John Langhans [MSFT]]

[CRITICAL UPDATE - Anyone using Office 2003 should install the Critical
Update or Service Pack 1 for Office 2003 as soon as possible. From
PowerPoint, choose "Help -> Check for Updates".]

[TOP ISSUE - Are you having difficulty opening presentations in PowerPoint
that you just created (you can save, but not open)? -
http://support.microsoft.com/?id=329820]

No problem....

If McAfee also hooks in to the OfficeAV.dll, perhaps it can also cause this
problem to occur. Have you tried disabling McAfee temporarily or booting
your system in Safe Mode to see if the problem still occurs under those
configurations?

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.