G
Guest
I was installing Norton Antivirus 2006 last night and somehow have done
something to my OS.
I have Windows XP Home Edition Version 2002.
I'm not quite sure what I did. As Norton was installing, via disk, a
message came up asking me about re-configuring something or other in order to
make the install work. I assumed that it was okay to click yes and honestly
didn't even pay that much attention to it because it seemed normal.
The next thing I know, I am getting an error message re: Norton installation
not being successful. There is a link. Since I have dial up I went to go
sign in to MSN and would not let me. It said the modem was busy. I decide
to take the Norton disk out and shut down my computer and then try again.
When I restart, all of my desktop icons are funny looking and I can't get
anything to do anything. I can't click on anything and get it to pull up and
I can't go into start and use any of the programs either. Also, I still
can't get online and am getting the same modem busy message when I try to do
so.
I try to do a system restore, but again, can't get anything to pull up when
I click on any icon or use the start up menu. I can't even get anything in
help to come up and am doing this right now from work!
I thought that maybe I had somehow un-installed or deleted some portion of
Windows that I need to run everything while installing Norton, so I tried to
put in the Windows XP disk that i have but even that pulled up something
funny. It didn't just start to run itself, I guess it pulled it up as a
piece of software in the CD rom or something, but I couldn't get it to do
anything helpful either!
I am at an utter loss and am not computer savvy at all. One of my coworkers
suggested that I post here for help.
Any ideas very much welcome!
Thanks
something to my OS.
I have Windows XP Home Edition Version 2002.
I'm not quite sure what I did. As Norton was installing, via disk, a
message came up asking me about re-configuring something or other in order to
make the install work. I assumed that it was okay to click yes and honestly
didn't even pay that much attention to it because it seemed normal.
The next thing I know, I am getting an error message re: Norton installation
not being successful. There is a link. Since I have dial up I went to go
sign in to MSN and would not let me. It said the modem was busy. I decide
to take the Norton disk out and shut down my computer and then try again.
When I restart, all of my desktop icons are funny looking and I can't get
anything to do anything. I can't click on anything and get it to pull up and
I can't go into start and use any of the programs either. Also, I still
can't get online and am getting the same modem busy message when I try to do
so.
I try to do a system restore, but again, can't get anything to pull up when
I click on any icon or use the start up menu. I can't even get anything in
help to come up and am doing this right now from work!
I thought that maybe I had somehow un-installed or deleted some portion of
Windows that I need to run everything while installing Norton, so I tried to
put in the Windows XP disk that i have but even that pulled up something
funny. It didn't just start to run itself, I guess it pulled it up as a
piece of software in the CD rom or something, but I couldn't get it to do
anything helpful either!
I am at an utter loss and am not computer savvy at all. One of my coworkers
suggested that I post here for help.
Any ideas very much welcome!
Thanks