NEED HELP W/ DELL WIRELESS KB

[Dallas]

NEED YOUR HELP ASAP re: my keyboard - am using on screen keyboard -
something is wrong. NONE OF THE KEYS are working. tried restore but it only
goes back 1 day. tried resetting it and new batteries - neither worked.
mouse works fine. ran security progs toshow no virus oranything wrong.
THANKS VERY MUCH
--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Shenan Stanley]

NEED YOUR HELP ASAP re: my keyboard - am using on screen keyboard -
something is wrong. NONE OF THE KEYS are working. tried restore but
it only goes back 1 day. tried resetting it and new batteries -
neither worked. mouse works fine. ran security progs toshow no
virus oranything wrong. THANKS VERY MUCH

Tried...

- Checking that the keyboard is plugged in (if not bluetooth)
- Replacing the keyboard with a known good keyboard

You have not given enough information, really...

- Is the keyboard USB or PS/2 (if either)
- Is the keyboard bluetooth?
- Does it (did it ever?) work in the system BIOS (if so - it may be a driver
issue, if not - it's likely to be a dead keyboard.)

Essentially - it sounds like the keyboard is physically dead. Replace it
with a known good keyboard.

Wireless keyboards, to me anyway - have always been a wash when it comes to
personal use. 1 in every 1000 might actually have a legitimate reason for a
wireless keyboard beyond stopping cable clutter and the ones stopping the
cable clutter seldom move the keyboard from its current location meaning the
cable would be a minimal issue - just a eye sore (maybe.)

 

[Dallas]

thanks - its a wireless kb, came w/ the package from dell. dont have another
kb. dont understand re; bios point.
--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Dallas]

its not dead 100% as i hit a ky nd the 'find' window opens.

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

thanks - its a wireless kb, came w/ the package from dell. dont have
another kb. dont understand re; bios point.
--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a
regular basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware
Blaster, Window Defender, BitDefender & Ccleaner

 

[Shenan Stanley]

its not dead 100% as i hit a ky nd the 'find' window opens.

That's even worse.

Get an inexpensive USB keyboard (buy, borrow) and see if it works.

 

[Shenan Stanley]

thanks - its a wireless kb, came w/ the package from dell. dont
have another kb. dont understand re; bios point.

If you can get into the system BIOS and can use the keyboard in the BIOS -
then it is not a Windows issue. It would eliminate a software cause.

 

[Dallas]

thanks - its worse? can i use a wired kb w/ a wireless mouse? i just dont
know.

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Shenan Stanley]

thanks - its worse? can i use a wired kb w/ a wireless mouse? i
just dont know.

Worse because it gives you some options/usage (teaser.)

You can have as many keyboards connected at once as you want, and mice.
They may battle one another if you try to use more than one at a time. ;-)

 

[Dallas]

thanks-gotcha. didnt know if conflict between wirless mouse and a wired kb.
--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Dallas]

thx agin- try kb 1st as i know little re; bios. much appreciated !

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Ken Blake, MVP]

thanks - its a wireless kb, came w/ the package from dell. dont have another
kb. dont understand re; bios point.

Did you try replacing the battery in the KB?

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Unknown]

Try moving the antenna for the keyboard to another place. It is the part
that plugs into the USB port.

thx agin- try kb 1st as i know little re; bios. much appreciated !

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a
regular basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware
Blaster, Window Defender, BitDefender & Ccleaner

 

[Dallas]

thx to you both - i did try both ideas to no avail - thx again


--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

Try moving the antenna for the keyboard to another place. It is the part
that plugs into the USB port.

thx agin- try kb 1st as i know little re; bios. much appreciated !

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a
regular basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware
Blaster, Window Defender, BitDefender & Ccleaner

 

[Shenan Stanley]

thx to you both - i did try both ideas to no avail - thx again

Then you really need to beg/borrow/buy a USB wired keyboard and verify if it
is the keyboard that died (in part, whether by the actual keys or the
connection to the wireless) or something else.

 

[Dallas]

thx shenan - i know of no one i kow has one. ill go to office depot and
bring one home totry - should i get a new wired mouse or keep on w/ the
current wireless mouse

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Shenan Stanley]

thx shenan - i know of no one i kow has one. ill go to office depot
and bring one home totry - should i get a new wired mouse or keep
on w/ the current wireless mouse

Right now - if the mouse is working - it's no problem to move a wireless
keyboard out of the way for the wired one.

I wouldn't replace anything else until you confirm the issue.

 

[Dallas]

thx so much shenan - will do and will let you know.

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Dallas]

sorry - 1 last thing what brands you suggest - thx again.

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

 

[Unknown]

Try unplugging the mouse and check the keyboard. Perhaps the two interfere
with each other?

sorry - 1 last thing what brands you suggest - thx again.

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a
regular basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware
Blaster, Window Defender, BitDefender & Ccleaner

 

[Dallas]

thx but its a wireless k/b & mouse. what brands of k/b do you suggest &
which to avoid ? thx again

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a regular
basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware Blaster, Window
Defender, BitDefender & Ccleaner

Try unplugging the mouse and check the keyboard. Perhaps the two interfere
with each other?

sorry - 1 last thing what brands you suggest - thx again.

--
Dallas.....

Dell P 4, 3GHz, 512 MB DDR SDRAM, 160 GB, Win XP HomeSP2,
16X DVD-ROM & ,6X DVD+/RW, IE7, OE6, DSL, via AT&T. I use these on a
regular basis: Malwarebytes' Anti-Malware, Ad-Aware, Spybot, Spyware
Blaster, Window Defender, BitDefender & Ccleaner