Natural Keyboard Elite PS2 - USB adapter does not work

[Mie]

Hello,

I like my Natural Keyboard Elite and want to use it for a
new laptop just got (Dell Inspiron 5100), which does not
have any

PS2 port. The keyboard comes with a PS2 - USB adapter,
but it does not work to connect the keyboard to both of
my desktop

and laptop's USB port. I can only use it to connect to
PS2 of my desktop. I confirmed the USB ports work using
USB mouse

(IntelliMouse Explorer).

What should I do to use the keyboard for my laptop?

I am using Windows XP sp1. So far, I installed all the
updates for it.

I really appreciate your help.

Mie

 

[Alvin A Brown]

Hello,

I like my Natural Keyboard Elite and want to use it for a
new laptop just got (Dell Inspiron 5100), which does not
have any

PS2 port. The keyboard comes with a PS2 - USB adapter,
but it does not work to connect the keyboard to both of
my desktop

and laptop's USB port. I can only use it to connect to
PS2 of my desktop. I confirmed the USB ports work using
USB mouse

(IntelliMouse Explorer).

What should I do to use the keyboard for my laptop?

I am using Windows XP sp1. So far, I installed all the
updates for it.

I really appreciate your help.

Mie

 

[Tom Wu]

Dear Mie,

I guess the PS2-USB adapter may be bad. You can try to replace it to see if
the problem can be resolved.

Regards,

Tom Wu, MCSE 2000
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security

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[Mie]

I purchased a PS2 - USB adapter, but it did not work as
same as the one came with my keyboard. Do you think that
both of them are bad?

When I went back to the store, I was recommended to see
whether there is a specific BIOS setting for the USB
keyboard or not. Though, I did not see any listing of
the USB keyboard.

I could use my husband's Natural Keyboard Pro using USB;
however, the keys are too heavy and I really prefer to
use mine, Elite one.

What else can I do?

Thank you.

Mie

-----Original Message-----
Dear Mie,

I guess the PS2-USB adapter may be bad. You can try to replace it to see if
the problem can be resolved.

Regards,

Tom Wu, MCSE 2000
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and

confers no rights.

 

[Tom Wu]

Dear Mie,

You may try to connect your keyboard to another computer. If the problem
still exists, I suspect the keyboard hardware may be bad.

To obtain a replacement for a defective keyboard, call the Microsoft Order
Desk at (800) 360-7561 [and request a replacement Natural Keyboard Elite
(part number 286-00111)]. If you are outside the United States, contact the
Microsoft subsidiary for your area. To locate your subsidiary, visit the
following Microsoft Web site:

http://www.microsoft.com/worldwide/default.htm

If the keyboard functions properly when you connect it to the USB port on a
different computer, you may need to troubleshoot the BIOS or USB settings
on your computer.

Hope the information above helps you.

Regards,

Tom Wu, MCSE 2000
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Mie]

Thank you, Tom.

I connected to my laptop, desktop and my husband's
desktop, and I got all the same results. It only works
connecting by PS2. Soon I will get another adapter to
try; though, I heard that it is rare that the adapter has
a problem.

I might need to contact the order desk for a replacement.

Thank you very much for your help!

Mie

-----Original Message-----
Dear Mie,

You may try to connect your keyboard to another computer. If the problem
still exists, I suspect the keyboard hardware may be bad.

To obtain a replacement for a defective keyboard, call the Microsoft Order
Desk at (800) 360-7561 [and request a replacement Natural Keyboard Elite
(part number 286-00111)]. If you are outside the United States, contact the
Microsoft subsidiary for your area. To locate your subsidiary, visit the
following Microsoft Web site:

http://www.microsoft.com/worldwide/default.htm

If the keyboard functions properly when you connect it to the USB port on a
different computer, you may need to troubleshoot the BIOS or USB settings
on your computer.

Hope the information above helps you.

Regards,

Tom Wu, MCSE 2000
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and

confers no rights.