Name change

[Jeff]

I have a contact who's name has changed. I changed my address book to
reflect the name change. Their email account in this case yahoo whas changed
and if I receive an email from them at any other yahoo, hotmail etc their
name is correct. Not on outlook. Does anyone have any suggestions or
solutions. I have searched the support and can't find anything usefull.

 

[Jeff]

Forgot to add working with outlook 2007

 

[Brian Tillman [MVP - Outlook]]

I have a contact who's name has changed. I changed my address book to
reflect the name change.

Never manipulate contacts via the address book interface. Update the contact
record in the Contacts folder.

Their email account in this case yahoo whas changed
and if I receive an email from them at any other yahoo, hotmail etc their
name is correct. Not on outlook. Does anyone have any suggestions or
solutions. I have searched the support and can't find anything usefull.

In what field are you seeing the incorrect "name"? Is it their name or their
address?

 

[Jeff]

Thanks for the response Brian.

I did make the changes in the contact page by going through the GO >
Contacts links. The name is changed in there but when I receive an email
from this person the old name comes up on the inbox for example "old name"
and then below that the subject "test". I even deleted the contact via the
conacts and re-entered it. Like I said if I receive an email via my yahoo
account it comes up "new name", "test".

 

[Brian Tillman [MVP - Outlook]]

I did make the changes in the contact page by going through the GO >
Contacts links. The name is changed in there but when I receive an email
from this person the old name comes up on the inbox for example "old name"
and then below that the subject "test".

What you see in a the From field of a message you receive is determined solely
by the sender. They are the ones including their old name. There's nothing
you can do on the receiving end to change that.

 

[Jeff]

That is intrestig because outlook seems to be the only mail service
experiencing this issue. Yahoo hotmail, gmail etc from myself and other
users are not having this issue. Thanks for your help.

 

[Gordon]

That is intrestig because outlook seems to be the only mail service
experiencing this issue.

Outlook is not a "mail service".....it's a mail CLIENT.