Name and address showing up on creating a new word document in 200

[Guest]

I was creating an envelope the other day and typed in my name and return
address. Now when I open Word and click on new document it was opening up a
new document that looked like an envelope in size and format and have my
return address on the upper left. I've reformatted the page to by portrait
and 8.5 by 11" with 1" margins, but I still get my name and address on the
page. How can I reset the defaults or get rid of this permanently?

Mel

 

[Herb Tyson [MVP]]

See: http://word.mvps.org/FAQS/AppErrors/BlankDocNotBlank.htm

 

[Guest]

Herb,

Thanks for the help. In 2007 I was not able to delete normal.dotm. Word
kept telling me that it was open even though I closed it after opening Word
2007. So I used the part of the documentation you referenced to hold down
the ctrl key when opening Word 2007 and then it asked me if I wanted to open
Word in Safe Mode. I said yes. So Word was open without the normal.dotm
open. I was able to do Open, Templates and see the normal.dotm and right
click and select delete. When I closed and reopened Word it created a new
normal template and my address was gone. Thanks, Mel

 

[Graham Mayor]

You cannot delete any active file. When Word is open (other than in its safe
mode), normal.dotm is an active file. There is no way you can 'close it'
from Word.

With Word closed you could have deleted it using Windows Explorer.

In fact you would have been better renaming it as now you will have lost any
required personalisations it contained.
Again Word must be closed (and any orphan lock files removed - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm ) in order for you to
rename it.


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Graham Mayor - Word MVP

My web site www.gmayor.com

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