my xp will reboot when i click the user account logo

  • Thread starter Thread starter Alex
  • Start date Start date
A

Alex

my xp home system will reboot everytime, when i click the
user icon. i tried to both norton and pc-cillin but can
not find the virus on it.

any suggestion?
 
Alex said:
my xp home system will reboot everytime, when i click the
user icon. i tried to both norton and pc-cillin but can
not find the virus on it.

any suggestion?

Not necessarily a virus. In fact probably something quite different.

Open Control Panel - System - Advanced.
Click on the Settings button in the Startup and Recovery (bottom)
section of the window.
In the Startup and Recovery window click on the checkbox for
"automatically restart" to clear it.

Click on Apply and Okay as needed to exit.

That should replace the reboots with a "Blue Screen Of Death" STOP
error message and your computer may lock up completely requiring the
use of the hardware reset switch or a manual power off and power on.

However the contents of the STOP error message will be a direct clue
as to the cause of the problem. Copy the information from the STOP
message, including all of the codes, and post that information back
here. That will give us some specific information about just what is
going wrong with your computer.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."
 

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