My Maxtor saga

[Rod Speed]

Some terminally stupid moron claiming to be
the completely superfluous proof of just what 'dumb as dog shit' means.

 

[Steve Daly]

Right, thank you for appreciating my point of view. It seems to me
that there is ambiguity here, infact a damn big whoop ass case of
it. You see, the likes of Messrs. Speed etc. still can't get it in
their thick heads that the original box isn't fit \ does not comply
with the shipping regs.

[...]

Interessting. So the instructins explicitelt do not let you use the
original box? I never read them that carefully when I sent a drive to
Maxtor Ireland, since I assumed that what they use to ship to me is
good enough to ship back to them. Could also be that I did read the US
instructions, don't remember to clearly.

Arno, this is what I am trying to get across. See my post regarding the
terms of return as sent to me via Maxtor. I would have thought, rightly or
wrongly, that the packaging SHOULD be good enough for return, but apparently
this isn't the case as it falls woefully short of the stated dimensions. Not
a lot can be said now until I get on the 'phone to Maxtor and see what they
have to say about the original box and packaging. is it suitable for return?
The packaging I have here isn't off the type stated in the return shipping
regs. I haven't a clue about Maxtor's packaging regs for the rest of the
world, they may accept 5mm's from Korea but from the UK they want 2" minimum
(which equates to 5.1cm).

The crux of this, is the ambiguity, as mentioned by Mr. Clarke. So, if I put
a call thru to Maxtor in Eire, tell them dimensions of the original
packaging and they say its OK, then fair enough, I have a result. The thing
can be despatched and all is well. The other choice is to send it off
blindly in original packaging, only to be told so many days down the line
that warranty is invalid due to legalese regarding said packaging. I
wouldn't exactly say I was being too pedantic, just trying to conform to
Maxtor's shipping regs.

However I can confirm from personal experience that Maxtor does indeed
accept their original packaging as valid packaging, since I never got
a complaint or bill for that drive I sent back in it. It is also in
accordance with common sense and likely on firm legal ground to assume
that "original shipping packaging" is _allways_ appropriate to use for
shipping, no matter what any instructions say. Maybe next time send
an email to Maxtor before assuming some insidious plot on their part?

I am not assuming any sort of plot. Just another hoop that a consumer has to
jump to get some sort of satisfaction.

Side note: You should not try to convince mister "speed" of anything,
as that is basically hopeless.

Hey, you got that right. Never in the history of posting has so little tried
to be rammed home to a prick so thick

 

[Steve Daly]

Maxtor's Void Warranty Policy

Drives received from customers exhibiting any of the following
conditions are NOT eligible for in warranty replacement:

Damage caused by use of non-Maxtor approved packaging.

Even someone as stupid as you should be able to grasp that
the original Maxtor packaging that the drive originally came in is
absolutely guaranteed to be Maxtor approved packaging, stupid.


Nope.
http://www.maxtor.com/en/support/service/rma/shipping_eu.htm

REPETITION SNIPPED...................>

Hey, Genius, we have been down this road before.
You're adding nothing new to what has already been said, so go crawl back
into your slime, echo

 

[Rod Speed]

just the usual completely superfluous proof of
just what 'dumb as dog shit' actually means.

 

[J.Clarke]

For crying out ****ing loud! Just send the damned hard drive back in
whatever ****ing box you want! No one at Maxtor gives a **** what you
use, OK??

Well, actually they do. If they meant "put an address label and a stamp
on the bare drive and drop it in a mailbox" they would have said that.
Instead they have very specific instructions concerning proper
packaging. Now if they don't care why would they do that?

It's just going to get thrown away. Do you really think
they're going to plug it in, test it, and then do a thorough analysis
just to see if it was mishandled?? That could take weeks or months.

Actually it takes about a minute--power up drive, ask it if the impact
sensor has been tripped, if so then somewhere along the way the drive
was mishandled. If it passes functional test then it will probably go
out as a "refurbished" drive at some point. If it doesn't pass
functional test the engineers will take it apart to see what went wrong
so they can improve the design.

Meanwhile the customer is out of service. Obviously they'll send you
another one as soon as they receive yours.

Or not, as the case may be.

 

[Al Gore]

For crying out ****ing loud! Just send the damned hard drive back in
whatever ****ing box you want! No one at Maxtor gives a **** what you use,
OK?? It's just going to get thrown away. Do you really think they're going
to plug it in, test it, and then do a thorough analysis just to see if it
was mishandled?? That could take weeks or months. Meanwhile the customer
is out of service. Obviously they'll send you another one as soon as they
receive yours. Christ, almighty! It would have been far cheaper for you to
just buy a new drive from your local computer store than wasting all this
time, energy, and bandwidth.