My email has stopped working in Vista Ultimate

[bill.boylan]

Two days ago my new Dell came loaded with Vista Ultimate. I set it up to use
my Cox Internet account. Until this afternoon my Windows Mail was working
fine. This afternoon I used the Easy Transfer Cable to transfer 10 GB of
data and settings to my Vista machine from my XP machine. Since then I have
been unable to send or receive email with my Vista machine. (I'm using my XP
machine to send you this message.) When I open mail on my Vista machine I
get a completely blank form with no messages on it. When I click on
"send/receive" a Windows Mail error box pops up with three events listed.
Each event refers to Error Number: 0x800C0148. Google doesn't seem to know
what that number means. Cox Communications doesn't know. Dell doesn't know.
When I entered that number in Microsoft's Knowledge Base I got this message:
"There are no documents that match your search for 'Error Number: 0x800C0148'
.." I also noticed that my blank email page has changed its format to the
old Outlook Express format. It looks like Easy Transfer might have brought
over more than was expected. Naturally, I'm desperate for advice. What
should be my next step? In the meantime, I'm sitting here unhappily with an
expensive pile of trouble.

Any advice will be appreciated.

Bill Boylan

 

[mac]

Two days ago my new Dell came loaded with Vista Ultimate. I set it up to
use my Cox Internet account. Until this afternoon my Windows Mail was
working fine. This afternoon I used the Easy Transfer Cable to transfer 10
GB of data and settings to my Vista machine from my XP machine. Since then
I have been unable to send or receive email with my Vista machine. (I'm
using my XP machine to send you this message.) When I open mail on my
Vista machine I get a completely blank form with no messages on it. When I
click on "send/receive" a Windows Mail error box pops up with three events
listed. Each event refers to Error Number: 0x800C0148. Google doesn't seem
to know what that number means. Cox Communications doesn't know. Dell
doesn't know. When I entered that number in Microsoft's Knowledge Base I
got this message: "There are no documents that match your search for
'Error Number: 0x800C0148' ." I also noticed that my blank email page has
changed its format to the old Outlook Express format. It looks like Easy
Transfer might have brought over more than was expected. Naturally, I'm
desperate for advice. What should be my next step? In the meantime, I'm
sitting here unhappily with an expensive pile of trouble.

Any advice will be appreciated.

Bill Boylan

Google gives me several hits, the general consensus being that to resolve
the problem, you will need to uninstall McAfee, and get another AV product,
AVG and Avast are free, but be sure to use custom install and disable the
mail scan section of it.
http://groups.google.com/groups?as_...81&as_maxd=23&as_maxm=5&as_maxy=2007&safe=off

The best search method is http://www.google.com/advanced_group_search?hl=en

 

[Steve Cochran]

I think you are going to have to start over in terms of the message store.
Go to Tools | Options | Advanced | Maintenance | Store Folder to find the
message store location. Then move everything under that Windows Mail
directory to another directory, so that the Windows Mail directory is
completely empty. Then restart WinMail and it will open fresh with nothing
in the database. You can then add your accounts and if they work correctly
then you can import messages from the directory to which you moved the files
back into WinMail (see www.oehelp.com/backup.aspx#wm2wm).

See if that helps.

steve

 

[bill.boylan]

Thanks for the good advice. I'm setting out right now to follow all
suggestions exactly as proposed.

It promises to be an interesting afternoon!

Bill Boylan