my computer gets hung on start up

D

dani

I have a compaq presario computer with windows xp sp2 recently when I try to
start it it will get caught right when it gives me the compaq logo and I cant
do anything, there is no cursor, it says at the bottom of the screen I can
press Esc to get a boot menu, but I press Esc and nothing happens, what I
have been doing is shuting it down or unpluging it if it doesn't shut down
from pushing the button. This happend after I downloaded and installed the
new office programs; (from microsoft)I am not blaming them, I just mentioning
it incase it might have something to do with my problem.
Thank you for any help you can give me.
 
M

Mark L. Ferguson

It is very likely that the added stress of installing a gigantic program
like Office has brought out defects in you hard drive. All is not lost, if
you can find a way to run the "Recovery Console" prompt, from a boot to a
setup disk. You would run the command:
CHKDSK /R

Description of the Windows XP Recovery Console:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314058

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Mark L. Ferguson

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