Multiple problems - one source

[Guest]

Hi,

I've encountered a chain of problems which all began on the same day. The
problems are as follows:
- Help and Support does not work - when clicking on the icon nothing happens.
- System Information does not work - when clicking on the icon nothing
happens.
- Remote assistance does not work - when sending an invitation through MSN
Messenger the computer on the other end gets a "<user> has denied the
request" (while I have not received any notification).
- Opening Word or Excel files doesn't work - Word/Excel opens, but without
opening the document. Using File->Open does work however.
- When looking in "System properties" General Tab - only the amount of RAM
is shown, not the CPU as before.
- A canon Scanner reports of TWAIN errors and refuses to scan.

I've tried all of the Help & Support fixes that are floating around on the
internet including re-installing - but to no avail. A repair install of XP
didn't help either.

I've formatted my computer 3 times (!) already but somewhere along the way
these problems reoccur simultaneously.

Is there any way to avoid a fourth format? Is there a common denominator for
all of these issues that may provide a clue to a solution?

Any help will be greatly appreciated.
Many thanks in advance!

 

[HeeroYuy]

Hi,

I've encountered a chain of problems which all began on the same day. The
problems are as follows:
- Help and Support does not work - when clicking on the icon nothing
happens.
- System Information does not work - when clicking on the icon nothing
happens.
- Remote assistance does not work - when sending an invitation through MSN
Messenger the computer on the other end gets a "<user> has denied the
request" (while I have not received any notification).
- Opening Word or Excel files doesn't work - Word/Excel opens, but without
opening the document. Using File->Open does work however.
- When looking in "System properties" General Tab - only the amount of RAM
is shown, not the CPU as before.
- A canon Scanner reports of TWAIN errors and refuses to scan.

I've tried all of the Help & Support fixes that are floating around on the
internet including re-installing - but to no avail. A repair install of XP
didn't help either.

I've formatted my computer 3 times (!) already but somewhere along the way
these problems reoccur simultaneously.

Is there any way to avoid a fourth format? Is there a common denominator
for
all of these issues that may provide a clue to a solution?

Any help will be greatly appreciated.
Many thanks in advance!

If you are going to reformat, you need to take some time with this to see
what causes the problem. Install each program one at a time and then test
Help & Support until the problem surfaces. This will tell you which program
is interfering with the Windows services.