Multiple pages in WinFAX XP

[HOIB]

Here's a particularly dumb question - I've spent a good deal of time this AM
trying to figure this out for a friend. I just know there's an easy answer
to this one but frankly we're both stumped.

Using the built in WinFAX inside XP Pro. He's got the inbox and we see a
list of the faxes received over the last several weeks. Many of them are
only one page of information - no problem. There are a few that according
to WinFAX consist of two or three pages. The basic problem is we only seem
to be able to "see" or "view" the first page - in most cases the cover
sheet. Second and subsequent pages, aren't displayed. When he double
clicks (or right clicks and selects "View"), on the item this launches Adobe
Photoshop (APS). Why? Because WinFAX has the received fax/file as:
MSFaxConsoleTempPreview#0007e091a2114f1.tif. TIF files on his computer are
associated with Adobe Photoshop (as I believe they should be - he's in a
SOHO complete graphics environment). APS shows us the first page fine but
no page 2 or page 3. You might be tempted to say, associate tifs with
another prog but I'm sure that's not the problem. Why? Because when I
right click on the fax item, select Save As, I can save it as
MSfaxConsoleTempPreview etc etc.tif in a clean new folder and open it with
another viewer (like MS Viewer) again, all I get is page 1 and no page 2 or
page 3. In fact, when exploring the new clean folder I see the
MSFaxConsoleTempPreview#0007e091a2114f1.tif and a file called "Thumbs.db"
which appears to be empty. This second file may be something that Adobe
places there to hold the thumbnails - I discount that as having anything to
do with this issue. Save As only provides one file type (Faxes) in it's
drop down menu options which are automatically saved as tif.

So I guess my question would be then, how do we get WinFAX to output the
received multipage fax item to a file format, tif or otherwise, that will
allow us to see or view page 2, page 3 and so forth. Printing of course
only results in page 1, by the way, so this tells me the whole thing isn't
being saved - just this "TempPreview"tif file thing.

I told you this was pretty "dumb"...

 

[Russ Valentine [MVP-Outlook]]

You already figured it out. All sorts of problems arise when some other
imaging application that you installed has set itself as the default viewer
for TIF files. To view faxes from the Fax Console, the Windows Imaging and
Fax viewer must be your default viewer for TIF files. You can easily restore
that setting in Windows Explorer > Folder Options. File Types. For most
users the command line should read:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

 

[HOIB]

Russ, if it's that simple, I'm going to take up stamp collecting! I thought
a TIF file was a kind of graphic format, standard/universal across all
computer applications. You seem to indicate that it's not. Maybe I'm
confusing TIF (Fax format) with TIFF (Tagged Image File Format). Apparently
they're not the same. I'll visit him today and try it an post back.
Geezz.....

Hoib

You already figured it out. All sorts of problems arise when some other
imaging application that you installed has set itself as the default viewer
for TIF files. To view faxes from the Fax Console, the Windows Imaging and
Fax viewer must be your default viewer for TIF files. You can easily restore
that setting in Windows Explorer > Folder Options. File Types. For most
users the command line should read:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"
--
Russ Valentine
[MVP-Outlook]

Here's a particularly dumb question - I've spent a good deal of time

this

AM
trying to figure this out for a friend. I just know there's an easy answer
to this one but frankly we're both stumped.

Using the built in WinFAX inside XP Pro. He's got the inbox and we see a
list of the faxes received over the last several weeks. Many of them are
only one page of information - no problem. There are a few that according
to WinFAX consist of two or three pages. The basic problem is we only seem
to be able to "see" or "view" the first page - in most cases the cover
sheet. Second and subsequent pages, aren't displayed. When he double
clicks (or right clicks and selects "View"), on the item this launches Adobe
Photoshop (APS). Why? Because WinFAX has the received fax/file as:
MSFaxConsoleTempPreview#0007e091a2114f1.tif. TIF files on his computer are
associated with Adobe Photoshop (as I believe they should be - he's in a
SOHO complete graphics environment). APS shows us the first page fine but
no page 2 or page 3. You might be tempted to say, associate tifs with
another prog but I'm sure that's not the problem. Why? Because when I
right click on the fax item, select Save As, I can save it as
MSfaxConsoleTempPreview etc etc.tif in a clean new folder and open it with
another viewer (like MS Viewer) again, all I get is page 1 and no page 2 or
page 3. In fact, when exploring the new clean folder I see the
MSFaxConsoleTempPreview#0007e091a2114f1.tif and a file called "Thumbs.db"
which appears to be empty. This second file may be something that Adobe
places there to hold the thumbnails - I discount that as having anything to
do with this issue. Save As only provides one file type (Faxes) in it's
drop down menu options which are automatically saved as tif.

So I guess my question would be then, how do we get WinFAX to output the
received multipage fax item to a file format, tif or otherwise, that will
allow us to see or view page 2, page 3 and so forth. Printing of course
only results in page 1, by the way, so this tells me the whole thing isn't
being saved - just this "TempPreview"tif file thing.

I told you this was pretty "dumb"...

 

[Russ Valentine [MVP-Outlook]]

While TIF format may be universal, how it is rendered by various
applications is not. All I know is that the Windows XP Fax Service requires
that the Windows Picture and Fax viewer be specified as the application that
opens and prints both TIF and TIFF files. (Warning, this file association
will change if a user installs Office 2003).
--
Russ Valentine
[MVP-Outlook]

Russ, if it's that simple, I'm going to take up stamp collecting! I thought
a TIF file was a kind of graphic format, standard/universal across all
computer applications. You seem to indicate that it's not. Maybe I'm
confusing TIF (Fax format) with TIFF (Tagged Image File Format). Apparently
they're not the same. I'll visit him today and try it an post back.
Geezz.....

Hoib

You already figured it out. All sorts of problems arise when some other
imaging application that you installed has set itself as the default viewer
for TIF files. To view faxes from the Fax Console, the Windows Imaging and
Fax viewer must be your default viewer for TIF files. You can easily restore
that setting in Windows Explorer > Folder Options. File Types. For most
users the command line should read:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"
--
Russ Valentine
[MVP-Outlook]

Here's a particularly dumb question - I've spent a good deal of time

this

AM
trying to figure this out for a friend. I just know there's an easy answer
to this one but frankly we're both stumped.

Using the built in WinFAX inside XP Pro. He's got the inbox and we

see

a computer
are 2
or anything
to

 

[HOIB]

Russ (et al)...

I finally got over to my friend's house to scope this out. We got it
working just fine with the command but not without pain. FYI for anyone
else having this problem. For some unknown reason, I could not find the
file: shimgvw.dll using the standard dialog recommended by Russ! The .dll
wasn't showing up in the associations dialog within XP Pro. I did a seach
of the folder and indeed it was there -but- atempting to point to: "Windows
Explorer > Folder Options. File Types" did not reveal the .dll as potential
allowed app. So, I tried to browse to it and again, the .dll wasn't in the
list of files in the folder, even though Windows Explorer clearly showed it
was indeed there. A search from within Windows Explorer showed it indeed
was there, but try and convince "Windows Explorer > Folder Options. File
Types" that it was - forget it. I resorted to typing in the fully qualified
file name in that dialogue and it accepted it and made it happy! I had
verified that all hidden and system files should be shown in Windows
Explorer. Question: What did I miss?

HS.

While TIF format may be universal, how it is rendered by various
applications is not. All I know is that the Windows XP Fax Service requires
that the Windows Picture and Fax viewer be specified as the application that
opens and prints both TIF and TIFF files. (Warning, this file association
will change if a user installs Office 2003).
--
Russ Valentine
[MVP-Outlook]

Russ, if it's that simple, I'm going to take up stamp collecting! I thought
a TIF file was a kind of graphic format, standard/universal across all
computer applications. You seem to indicate that it's not. Maybe I'm
confusing TIF (Fax format) with TIFF (Tagged Image File Format). Apparently
they're not the same. I'll visit him today and try it an post back.
Geezz.....

Hoib

%1"
--
Russ Valentine
[MVP-Outlook]

Here's a particularly dumb question - I've spent a good deal of time this
AM
trying to figure this out for a friend. I just know there's an easy
answer
to this one but frankly we're both stumped.

Using the built in WinFAX inside XP Pro. He's got the inbox and we

see

a
list of the faxes received over the last several weeks. Many of

them
are

only one page of information - no problem. There are a few that according
to WinFAX consist of two or three pages. The basic problem is we only
seem
to be able to "see" or "view" the first page - in most cases the cover
sheet. Second and subsequent pages, aren't displayed. When he double
clicks (or right clicks and selects "View"), on the item this launches
Adobe
Photoshop (APS). Why? Because WinFAX has the received fax/file as:
MSFaxConsoleTempPreview#0007e091a2114f1.tif. TIF files on his computer
are
associated with Adobe Photoshop (as I believe they should be - he's

in

a fine
but

when

I it
with

page

2